Account Credit Resolution Representative I - Clinical Practice Services

Medical College of Wisconsin; Wauwatosa (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Coverage

Vision & Dental

403B Retirement Package

Vacation & Holidays

Tuition Reimbursement

Paid Parental Leave

EFAP

Pet Insurance

Onsite Fitness Facility

Job summary

Medical College of Wisconsin is seeking personnel to perform basic in-office tasks in the Account Credit Resolution department, utilizing PB Epic billing system. This role requires 100% in-office presence on-site at MCW.

Responsibilities include mail distribution, processing returned checks, organizing weekly refund card shipments, and processing CMS overpayment acknowledgments, with opportunities to work special projects as assigned.

Qualifications

• Knowledge of quality control, customer service standards, information management, procedural process, and recordkeeping.
• Computer, technical, interpersonal, oral communication, listening, and patience skills.
• Minimum education is a high school diploma with 2 years general office experience.

Responsibilities

• Sort and distribute department incoming mail.
• Sort and scan returned checks to distribute to appropriate team member.
• Organize weekly check run by matching refund cards with checks and mailing to appropriate recipient.
• Electronically submit acknowledgment of received CMS overpayment letters.
• Work special projects as assigned by Supervisor.

Skills

Quality control

Customer service standards

Information management

Procedural process

Recordkeeping

Education

High school diploma

Job description

Summary

To perform basic in-office tasks in the Account Credit Resolution department utilizing PB Epic billing system.

This role requires 100% in-office presence.

Primary Responsibilities

• Sort and distribute department incoming mail.
• Sort and scan returned checks to distribute to appropriate team member.
• Organize weekly check run by matching refund cards with checks and mailing to appropriate recipient, while ensuring correct information is on refund cards/checks.
• Electronically submit acknowledgment of received CMS overpayment letters.
• Work special projects as assigned by Supervisor.

Knowledge - Skills - Abilities

• Knowledge of quality control, customer service standards, information management, procedural process, and recordkeeping.
• Computer, technical, interpersonal, oral communication, listening, and patience skills.

Qualifications

Minimum Required Education: High school diploma

Minimum Required Experience: 2 years general office experience

#LI-RT1

Physical Requirements

Work requires occasionally lifting moderate weight materials, standing, or walking continuously.

Sensory Acuity

Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.

Work Environment

Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids. Work is performed in an environmentally controlled environment.

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see: Benefits Overview

For a full list of positions see: MCW Careers

At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring - Collaborative - Curiosity - Inclusive - Integrity - Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.