Credit Resolution Specialist

CHKD Medical Group; Norfolk (VA); Hybrid; USD 38,000 - 54,000; Full time

Job summary

CHKD Medical Group in Norfolk, VA is seeking a Credit Resolution Specialist to monitor and resolve accounts in credit status. The role analyzes accounts, verifies payer and patient payments, and ensures proper adjudication of current charges.

Responsibilities include maintaining compliance with government payers, identifying credit reasons, using payer remits and billing systems, and processing adjustments and refunds within approved limits.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year credit resolution, customer service and document imaging in a hospital patient account setting.
• Experience with third party payer insurance processes (verification, billing, coding, medical terminology).
• Ability to communicate effectively in oral and written form with proper grammar and punctuation.
• Experience in a high-volume environment with deadlines.
• Strong computer skills and proficiency with MS Office.

Responsibilities

• Monitor and resolve accounts in credit status in workload queue.
• Analyze accounts to determine credit reason and ensure proper adjudication of current charges.
• Use payer remits, payer websites, the billing system and other resources to determine actions.
• Ensure correct primary/secondary payment when two payers are involved.
• Update insurance information and request claim submissions for new payers.
• Enter adjustments up to $1,000; seek approval for amounts over $1,000.
• Enter refunds to patient/parent/guarantor or payer up to $3,000; seek approval for amounts over $3,000.
• Audit specified accounts in a credit status.
• Perform other duties as assigned.

Job description

• Schedule - Shift - Hours Full -time - Days

The Credit Resolution Specialist is responsible for monitoring and resolving accounts in a credit status assigned in their work queue. This role analyzes the account, confirms current charges have been properly adjudicated, and verifies that the payment by the payer and patient is accurate. Reports to department manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintains compliance related to government payers by analyzing the account and taking the required action to resolve the credit.

Analyzes account to determine the credit reason.

Utilizes payer remits, payer websites, the billing system and other resources to determine the reason and action required.

Ensures, if two payers are involved, the correct primary/secondary payment is on file for each payer.

Updates insurance information based on new information obtained, and request claim submission for new payer.

Enters and applies adjustments up to $1,000. Submits request for adjustments greater than $1,000 for approval and processing.

Enters refunds to patient/parent/guarantor or payer up to $3,000. Submits request for refunds greater than $3,000 for approval and processing.

Audits specified accounts in a credit status.

Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

None required

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

High school diploma or equivalent required.

Minimum of one year credit resolution, customer service and document imaging acquired in a hospital patient account department, physician office or medical services organization.

Experience with credit resolution functions from investigation, review and determination.

Must have experience with third party payer insurance processes from verification, billing, coding and medical terminology.

Ability to effectively gather and exchange information in both oral and written communication with proper grammar, spelling and punctuation.

Experience in working in a high volume environment with specific deadlines to accomplish task.

Strong computer skills with experience utilizing MS Office suite required.

WORKING CONDITIONS

Normal office environment with little exposure to excessive noise, dust, temperature and the like.

• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, gender identity, national origin, sexual orientation, veteran status, or any other status protected by federal, state, or local law. If assistance is needed, please reach out to us at [e-mail]