In-Office Call Center Trainer: Elevate New Hires

Qualfon; Irving (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Qualfon in Irving, TX is seeking an experienced Training Specialist to deliver and facilitate training for new hires, ensuring adherence to training rules and timely answers to questions.

You will coach trainees, set expectations, participate in training design, assess needs, monitor performance with mentors, and compile reports for audits. A BA/BS and 3–5 years of related experience, including call center background, are required.

Qualifications

• Bachelor's degree from an accredited college; 3–5 years of related training experience.
• Prior call center experience is required.
• Equivalent combination of experience and education may be considered.

Responsibilities

• Deliver and facilitate training programs for new hires.
• Ensure training rules and regulations are followed.
• Coach trainees and set training expectations.
• Design and assess training needs; participate in program evaluations.
• Compile training reports and maintain documentation for audits.
• Attend meetings and calibrations with mentor for alignment.

Skills

Training delivery

Facilitation

Coaching

Needs analysis

Training evaluation

Report writing

Education

Bachelor's degree (BA/BS) from an accredited college/university

Job description

Qualfon in Irving, TX is seeking an experienced Training Specialist to deliver and facilitate training for new hires, ensuring adherence to training rules and timely answers to questions.

You will coach trainees, set expectations, participate in training design, assess needs, monitor performance with mentors, and compile reports for audits. A BA/BS and 3–5 years of related experience, including call center background, are required.