In-Office Call Center Specialist — Scheduling & Customer Care

Addison Group; Tinley Park (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

401(k)

Job summary

Addison Group in Tinley Park, IL seeks a Call Center Specialist to assist customers with scheduling transportation by phone. You will gather trip details, enter data accurately, and coordinate services per need in a fast-paced, onsite environment.

The role emphasizes customer care for older adults and individuals with disabilities, with training provided and opportunities for permanent placement based on performance. Weekend shifts may be required.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication.
• Professional and friendly phone presence.
• Able to work in a high-volume call center.
• Strong attention to detail and accuracy.
• Basic computer skills.
• Customer service experience preferred; retail, hospitality, administrative, or other customer-facing experience is welcome.
• Ability to work the assigned schedule, including weekends as required.
• Must have reliable transportation to the Tinley Park location.
• Fully onsite position with parking available.
• No public transportation options are available at the location.
• Training is provided in a classroom setting.
• Each employee will have their own computer, headset, and electronic workstation.
• The role involves frequent inbound calls and continuous customer interaction.
• Candidates must be available to complete required background and drug screening promptly.
• Employment is contingent upon successful completion of required screening.
• Initial assignment is at least 30 days, with potential for extension and permanent employment based on performance.
• Candidates must be available to start quickly; extended notice periods may not be accommodated.
• Paid classroom training
• No prior call center experience required
• Potential for permanent employment
• Brand-new location and team
• Consistent full-time hours
• Opportunity to gain valuable customer service and transportation industry experience
• Meaningful work supporting older adults and individuals with disabilities
• Potential overtime opportunities
• Modern office environment with a large break room

Responsibilities

• Answer a high volume of inbound customer calls in a friendly and professional manner
• Assist customers with scheduling transportation reservations
• Accurately collect and enter trip information into the appropriate system
• Determine appropriate scheduling based on pickup, arrival, or appointment times
• Answer questions regarding trips, schedules, and transportation services
• Provide patient, compassionate service to older adults and individuals with disabilities
• Maintain accuracy while working in a fast-paced environment
• Follow established procedures and customer service standards

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Basic computer skills

Call center experience

Education

High school diploma

Job description

Addison Group in Tinley Park, IL seeks a Call Center Specialist to assist customers with scheduling transportation by phone. You will gather trip details, enter data accurately, and coordinate services per need in a fast-paced, onsite environment.

The role emphasizes customer care for older adults and individuals with disabilities, with training provided and opportunities for permanent placement based on performance. Weekend shifts may be required.