In-Office Customer Service & Scheduling Specialist

Provide A Ride; Warrensville Heights (OH); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid holidays

Employee appreciation events

Job summary

Provide A Ride is seeking a Customer Service Representative for in-office work in Warrensville Heights, OH. The role pays $15/hour with full-time weekday shifts from 7:00 AM to 8:00 PM and training provided.

You will be the first point of contact for customers needing transportation assistance and will coordinate with management and office staff to schedule trips accurately. No prior experience is required; training will be provided, and you will work with a friendly, mission-driven team in a

Qualifications

• No prior experience required; training provided.
• Strong phone etiquette and customer-focused mindset.
• Accurate data entry and record-keeping.

Responsibilities

• Answer incoming calls in a professional, timely manner.
• Screen and transfer calls to the appropriate team members.
• Interview customers to determine transportation needs and eligibility.
• Accurately input trip details and maintain up-to-date customer records.
• Assign trips using scheduling software for efficiency.
• Document compliments, concerns, and feedback per procedure.
• Foster a respectful, supportive environment for customers and coworkers.

Skills

Phone skills

Attention to detail

Computer literacy

Team player

Customer service

Tools

Scheduling software

Job description

Provide A Ride is seeking a Customer Service Representative for in-office work in Warrensville Heights, OH. The role pays $15/hour with full-time weekday shifts from 7:00 AM to 8:00 PM and training provided.

You will be the first point of contact for customers needing transportation assistance and will coordinate with management and office staff to schedule trips accurately. No prior experience is required; training will be provided, and you will work with a friendly, mission-driven team in a