In-Office Call Center Agent — Training, ESOP & Benefits

ProComm; Grover Square (SC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

ESOP

Health insurance

401(k) with employer match

Paid Time Off

Legal assistance

Job summary

ProComm in Seneca, SC (In-Office) is seeking a Full-Time Call Center Agent to handle high-volume calls, collect and route messages, and enter data with accuracy. Training is provided from day one, and no prior experience is required.

The ideal candidate has a friendly, professional phone manner, strong English skills, basic Windows proficiency, and a typing speed of 35 WPM. Weekend and holiday availability is required.

Qualifications

• Clear, upbeat phone demeanor.
• Strong written and verbal English skills.
• Basic proficiency with Windows-based computer systems.
• Typing speed of at least 35 WPM.
• Dependable attendance and a strong dedication to quality work.

Responsibilities

• Deliver friendly, professional, and empathetic customer service during high-volume incoming calls.
• Accurately collect, verify, and route message details to clients.
• Enter caller data efficiently into our system with a high degree of precision.
• Meet and exceed core metrics, including scheduled adherence, average call wrap-up times, and QA standards.

Skills

Call center demeanor

English proficiency

Windows basics

Typing speed

Attendance reliability

Job description

ProComm in Seneca, SC (In-Office) is seeking a Full-Time Call Center Agent to handle high-volume calls, collect and route messages, and enter data with accuracy. Training is provided from day one, and no prior experience is required.

The ideal candidate has a friendly, professional phone manner, strong English skills, basic Windows proficiency, and a typing speed of 35 WPM. Weekend and holiday availability is required.