In-Office Call Center Agent – $21/hr + Benefits

Ruby Receptionists; Chesapeake (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

401k with Matching Contributions

Full Medical, Dental, and Vision

2 Weeks Paid Vacation in Year 1

Life Insurance Policy

Legal Assistance

Job summary

Ruby Receptionists is seeking a friendly Call Center Agent to join our in-office team in Chesapeake, VA. You will be the first point of contact for our clients, handling calls and web chats with warmth and professionalism while maintaining accuracy across multiple software platforms.

This role requires weekend days and holiday availability due to our 24/7 operations. We offer competitive hourly pay, a strong benefits package including medical, dental, vision, retirement plan, and paid time off,

Qualifications

• Typing speed of 40 WPM and ability to navigate multiple software platforms.
• Warm, professional demeanor with composure during challenging interactions.
• Proven track record of self-motivation and reliable attendance.

Responsibilities

• Handle incoming calls and web chats as a helpful extension of the customers' businesses.
• Maintain accuracy and high attention to detail in written communications.
• Multitask efficiently on two monitors in a fast-paced environment.
• Adhere to service quality standards, performance expectations, and schedule adherence.

Skills

Typing 40 WPM

Multi-software navigation

Professional demeanor

Attendance reliability

Tools

Office 365

Job description

Ruby Receptionists is seeking a friendly Call Center Agent to join our in-office team in Chesapeake, VA. You will be the first point of contact for our clients, handling calls and web chats with warmth and professionalism while maintaining accuracy across multiple software platforms.

This role requires weekend days and holiday availability due to our 24/7 operations. We offer competitive hourly pay, a strong benefits package including medical, dental, vision, retirement plan, and paid time off,