Remote Virtual Receptionist — 24/7 Customer Support

Ruby; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Employee Stock Ownership Plan (ESOP)

Paid Time Off (PTO)

Life Insurance Policy

Legal Assistance

Job summary

Ruby is hiring a Remote Virtual Receptionist to provide professional and friendly support to businesses and their customers. This fully remote position is ideal for individuals who enjoy customer interaction, can handle multiple tasks efficiently, and are passionate about delivering excellent service experiences.

The selected candidate will manage inbound calls, schedule appointments, follow client-specific procedures, and provide reliable administrative support from a home office within 50

Qualifications

• Must reside within 50 miles of San Antonio, Texas.
• Minimum typing speed 40 WPM.
• Comfortable using multiple software platforms simultaneously.
• Strong communication skills with a professional and friendly approach.
• Ability to remain calm, patient, and empathetic during challenging conversations.
• Self-motivated with reliable attendance and strong time management skills.
• Experience in customer service, call centers, or administrative roles is preferred.
• Knowledge of Office 365 is an advantage.
• Bilingual Spanish/English skills are a plus.
• Must have a suitable home office setup with required technical equipment.

Responsibilities

• Handle inbound calls and provide professional, empathetic support to callers across various industries.
• Schedule appointments and assist customers with their inquiries and requests.
• Follow customized client protocols, call scripts, and data entry procedures.
• Manage multiple software platforms and systems while handling customer interactions.
• Maintain accurate records and complete required administrative tasks.
• Meet performance goals related to schedule adherence, call handling, and quality standards.
• Provide a positive customer experience through effective communication and problem-solving.

Skills

Typing 40 WPM

Excellent communication

Time management

Customer service

Multi-tasking

Remote work tools

Bilingual Spanish/English

Office 365 knowledge

CRM systems

Remote work platforms

Tools

CRM systems

Office 365

Remote work platforms

Job description

Ruby is hiring a Remote Virtual Receptionist to provide professional and friendly support to businesses and their customers. This fully remote position is ideal for individuals who enjoy customer interaction, can handle multiple tasks efficiently, and are passionate about delivering excellent service experiences.

The selected candidate will manage inbound calls, schedule appointments, follow client-specific procedures, and provide reliable administrative support from a home office within 50