In-Office Admissions & Insurance Coordinator

otterbein; Toledo (OH); On-site; USD 25,000 - 36,000; Full time

Job summary

Otterbein Home Health and Hospice seeks an Intake & Authorization Coordinator to support in-office intake calls, referrals, and admissions coordination. This role ensures timely start of care, accuracy in insurance authorizations, and payment coordination within an EMR environment.

Responsibilities include MSP processing, payer verification, and document management, with emphasis on patient experience and compliance. Prior admissions or administrative experience preferred.

Qualifications

• Associate's degree or equivalent experience preferred.
• Minimum of 1 year experience in admissions, authorization, or administrative experience preferred.
• Familiarity with EMR and healthcare systems such as Allscripts, Trella Health, PCC, MatrixCare, and Careficient preferred.

Responsibilities

• Answer intake calls with a sense of urgency and professionalism.
• Coordinate and process referrals, insurance authorizations, and admission details to support a fast and accurate start of care.
• Gather required patient information and enter into EMR accurately; update as needed.
• Assemble and manage start-of-care (SOC) or admission packets.
• Notify patients of out-of-pocket costs and collect payments as needed.
• Manage the MSP (Medicare Secondary Payer) process.
• Verify patient payer coverage through electronic portals.
• Maintain accurate records for eligibility and benefit periods.
• Upload and manage documents and physician orders in the EMR.
• Assist with time-sensitive information including benefit periods, Face-to-Face forms, and CTIs.
• Deliver or pick up documentation from referral sources as needed (limited travel).
• Maintain confidentiality of patient information and ensure compliance with laws.

Skills

Attention to detail

Communication

Organization

Education

Associate's degree or equivalent experience

Tools

Allscripts

Trella Health

PCC

MatrixCare

Careficient

Job description

Otterbein Home Health and Hospice seeks an Intake & Authorization Coordinator to support in-office intake calls, referrals, and admissions coordination. This role ensures timely start of care, accuracy in insurance authorizations, and payment coordination within an EMR environment.

Responsibilities include MSP processing, payer verification, and document management, with emphasis on patient experience and compliance. Prior admissions or administrative experience preferred.