In-Home Smart Home Consultant – Vehicle + Commission

ADT; Lancaster (Lancaster County); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Tuition reimbursement

Disability & life insurance

Paid time off

Company vehicle for work use

Job summary

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security and smart device ecosystem. You will blend hands-on installation with consultative sales, educating customers on our app and features while ensuring solutions fit their unique needs.

You will activate systems, expand capabilities, and provide ongoing support to build lasting trust. The role emphasizes in-home assessments, product education, and seamless integration of security hardware with

Qualifications

• High school diploma or equivalent is required.
• Strong customer-focused communication skills are essential.
• Technical aptitude with smart device ecosystems and connected technologies is needed.
• Ability to understand how multiple products interact within a home network.

Responsibilities

• Deliver in-home consultations and assessments.
• Recommend smart home and security solutions based on customer goals.
• Install and activate security hardware, cameras, IoT devices, and smart home products.
• Integrate new products with the customer’s existing setup.
• Troubleshoot and resolve technical questions.
• Complete customer onboarding and product education.
• Build long-term customer confidence through proactive support.
• Identify upsell opportunities that strengthen home protection.

Skills

Customer service

Communication

Technical aptitude

Smart home knowledge

Education

High school diploma or equivalent

Job description

ADT is seeking a Smart Home Consultant to guide residential customers in designing a home security and smart device ecosystem. You will blend hands-on installation with consultative sales, educating customers on our app and features while ensuring solutions fit their unique needs.

You will activate systems, expand capabilities, and provide ongoing support to build lasting trust. The role emphasizes in-home assessments, product education, and seamless integration of security hardware with