In-Home Patient Retention & Experience Specialist

Energy Employee Services; Cincinnati (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Job summary

Energy Employee Services is seeking a Retention Specialist to strengthen patient satisfaction and support family caregivers through monthly in-home visits. The role requires strong interpersonal skills, empathy, and independence in the field, with basic tech skills for portal navigation and on-site support.

The ideal candidate will excel at building trust, addressing concerns, and coordinating with clinical and administrative teams to ensure continuity of care.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to connect with diverse patients and caregivers with empathy and respect.
• Strong organizational skills and comfort working independently in the field.
• Basic tech proficiency with tablets, online portals, and troubleshooting.
• Experience in home health, social work, or customer service preferred.
• Valid driver's license and reliable transportation required.

Responsibilities

• Visit each active patient at least once per month to assess satisfaction with care and services
• Engage in meaningful conversation and identify any concerns or unmet needs
• Assist family caregivers with completing required annual education modules
• Provide basic tech support during in-home visits (e.g., login issues, navigating training platforms)
• Maintain a daily schedule of patient visits across the service area
• Document visit outcomes, concerns, and follow-up needs in a timely and organized manner
• Collaborate with clinical and administrative teams to ensure continuity and responsiveness

Skills

Interpersonal skills

Empathy

Organizational skills

Tech proficiency

Customer service

Driver's license

Job description

Energy Employee Services is seeking a Retention Specialist to strengthen patient satisfaction and support family caregivers through monthly in-home visits. The role requires strong interpersonal skills, empathy, and independence in the field, with basic tech skills for portal navigation and on-site support.

The ideal candidate will excel at building trust, addressing concerns, and coordinating with clinical and administrative teams to ensure continuity of care.