Patient Retention Specialist

Energy Employee Services; Cincinnati (OH); In loco; USD 25.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Descrizione del lavoro

Energy Employee Services is seeking a Retention Specialist to strengthen patient satisfaction and support family caregivers through monthly in-home visits. The role requires strong interpersonal skills, empathy, and independence in the field, with basic tech skills for portal navigation and on-site support.

The ideal candidate will excel at building trust, addressing concerns, and coordinating with clinical and administrative teams to ensure continuity of care.

Competenze

• Excellent interpersonal and communication skills.
• Ability to connect with diverse patients and caregivers with empathy and respect.
• Strong organizational skills and comfort working independently in the field.
• Basic tech proficiency with tablets, online portals, and troubleshooting.
• Experience in home health, social work, or customer service preferred.
• Valid driver's license and reliable transportation required.

Mansioni

• Visit each active patient at least once per month to assess satisfaction with care and services
• Engage in meaningful conversation and identify any concerns or unmet needs
• Assist family caregivers with completing required annual education modules
• Provide basic tech support during in-home visits (e.g., login issues, navigating training platforms)
• Maintain a daily schedule of patient visits across the service area
• Document visit outcomes, concerns, and follow-up needs in a timely and organized manner
• Collaborate with clinical and administrative teams to ensure continuity and responsiveness

Conoscenze

Interpersonal skills

Empathy

Organizational skills

Tech proficiency

Customer service

Driver's license

Descrizione del lavoro

Pay: $18.00 - $22.00 per hour

Job description

About the Role

We are seeking a compassionate, tech-savvy, and highly organized Retention Specialist to serve as a frontline ambassador of our home health care company. This newly created role is designed to strengthen patient satisfaction, support family caregivers, and ensure continuity of care through monthly in-home visits and hands-on assistance.

The ideal candidate will be a natural conversationalist—someone who can build trust, listen attentively, and respond with kindness and professionalism. This role is perfect for someone who thrives in the field, enjoys connecting with people, and is passionate about improving the home care experience.

Key Responsibilities

• Visit each active patient at least once per month to assess satisfaction with care and services
• Engage in meaningful conversation and identify any concerns or unmet needs
• Assist family caregivers with completing required annual education modules
• Provide basic tech support during in-home visits (e.g., login issues, navigating training platforms)
• Maintain a daily schedule of patient visits across the service area
• Document visit outcomes, concerns, and follow-up needs in a timely and organized manner
• Collaborate with clinical and administrative teams to ensure continuity and responsiveness

Qualifications

• Exceptional interpersonal skills with a warm, approachable demeanor
• Ability to connect with diverse patients and caregivers with empathy and respect
• Strong organizational skills and comfort working independently in the field
• Basic tech proficiency (e.g., tablets, online portals, troubleshooting common issues)
• Experience in home health, social work, or customer service preferred
• Valid driver's license and reliable transportation required

Why This Role Matters

This position is central to our mission of delivering not just care, but connection, clarity, and comfort. The Retention Specialist helps ensure that every patient feels seen, heard, and supported, and that every caregiver has the tools they need to succeed.

Job Type

Full-time

Benefits

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location

On the road