In-Home Care Scheduler & Client Coordinator

Addus HomeCare; Spokane (WA); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Monthly Bonus

Daily Pay Option

Continued Education

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Job summary

Addus HomeCare in Spokane Valley, WA is seeking a Service Coordinator to lead caregiver scheduling, support field staff, and coordinate client updates. The role emphasizes problem solving, timely care plan execution, and high-quality service in a fast-paced homecare setting.

The position includes in-office work, regular client contact, and monthly wellness checks, with a focus on maintaining confidentiality and adherence to healthcare regulations.

Qualifications

• 1–2 years of industry experience required.
• Interpersonal, organizational and communication skills.
• Computer skills including Microsoft Word, Excel and scheduling software.
• Must have reliable transportation.
• Bilingual required.

Responsibilities

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates.
• Conducts monthly client wellness calls and conducts home visits as required.
• Provides thorough, complete follow-through on escalated client complaints and theft claims.
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines.
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter.
• Maintains a high degree of confidentiality at all times due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements.
• Abides by all regulations, policies, procedures and standards.

Skills

Interpersonal

Organizational

Communication

Bilingual

Education

High school diploma

Tools

Scheduling program

Microsoft Word

Microsoft Excel

Job description

Addus HomeCare in Spokane Valley, WA is seeking a Service Coordinator to lead caregiver scheduling, support field staff, and coordinate client updates. The role emphasizes problem solving, timely care plan execution, and high-quality service in a fast-paced homecare setting.

The position includes in-office work, regular client contact, and monthly wellness checks, with a focus on maintaining confidentiality and adherence to healthcare regulations.