In-Home Care Scheduler & Service Coordinator

Addus HomeCare; Spokane Valley (WA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Monthly Bonus

Daily Pay Option

PTO Plan

Retirement Planning

Life Insurance

Job summary

Addus HomeCare in Spokane Valley, WA, is hiring a Service Coordinator to lead scheduling for caregivers, ensure high-quality in-home care, and keep care plans on track. You will support field staff, coordinate client updates, and step in to resolve scheduling challenges.

Ideal candidates have 1–2 years of industry experience, strong organizational and communication skills, and proficiency with Microsoft Word and Excel. The role offers in-office hours, competitive pay, and benefits.

Qualifications

• Must have high school diploma or equivalent.
• 1 to 2 years of Industry experience required
• Interpersonal, organizational and communication skills.

Responsibilities

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Conducts monthly client wellness calls and conducts home visits as required
• Provides thorough, complete follow-through on escalated client complaints and theft claims
• Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines
• Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency
• Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Must have high school diploma or equivalent.
• 1 to 2 years of Industry experience required
• Interpersonal, organizational and communication skills.
• Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
• Must have reliable transportation.

Skills

Scheduling

Caregiver coordination

Client communication

In-home visits

Microsoft Word

Microsoft Excel

Transportation

Education

High school diploma

Tools

Scheduling software

Microsoft Word

Microsoft Excel

Job description

Addus HomeCare in Spokane Valley, WA, is hiring a Service Coordinator to lead scheduling for caregivers, ensure high-quality in-home care, and keep care plans on track. You will support field staff, coordinate client updates, and step in to resolve scheduling challenges.

Ideal candidates have 1–2 years of industry experience, strong organizational and communication skills, and proficiency with Microsoft Word and Excel. The role offers in-office hours, competitive pay, and benefits.