In-Home Care Experience Advocate

CINQCARE; Charleston (WV); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical Plans

401K

Dental & Vision

Paid Time Off

Extras

Job summary

CINQCARE is seeking a community outreach-focused professional to bridge the human and medical sides of care in Charleston, West Virginia. You will listen, connect with Family Members, and help them navigate social services and care resources.

This role blends in-person outreach with care coordination across the team. You will work with nurses, social workers, and other staff, documenting interactions and assisting with paperwork while facilitating connections to home-based care and telehealth

Qualifications

• Associate degree or a combination of education and experience required.
• 1–3 years of experience in community-based outreach, health education, or related work.
• Valid driver's license and reliable transportation.
• Background check and training required prior to field deployment.
• Bilingual or multilingual (e.g., Spanish, Haitian Creole, Russian) is a plus.
• EMT experience preferred.

Responsibilities

• Engage Family Members where they live, worship, and gather (homes, porches, churches, senior centers, neighborhood stores).
• Conduct in-person and phone outreach with high-risk, rising-risk, or newly discharged Family Members.
• Build trust through consistent presence and culturally aligned, empathetic communication.
• Surface and help address barriers to care such as food insecurity, transportation, housing, directly or through referral.
• Assist Family Members with paperwork for social services and basic support needs.
• Support in-home technology setup to enable virtual visits and connect Family Members with the broader care team.
• Provide warm handoffs and referrals to care team members and follow up to ensure needs are met.

Skills

Bilingual or multilingual

EMT experience

Education

Associate degree

Bachelor's degree

Job description

CINQCARE is seeking a community outreach-focused professional to bridge the human and medical sides of care in Charleston, West Virginia. You will listen, connect with Family Members, and help them navigate social services and care resources.

This role blends in-person outreach with care coordination across the team. You will work with nurses, social workers, and other staff, documenting interactions and assisting with paperwork while facilitating connections to home-based care and telehealth