Community Care Experience Navigator

JobScore, Inc.; Parkersburg (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical plans

401K match

Dental & Vision

Paid time off

Pet insurance

Commuter benefits

CME for providers

Company phones

Job summary

CINQCARE is seeking an outreach-focused team member to connect with Family Members where they live and work. You will assist with social services paperwork, coordinate with nurses and care team members, and support in-home technology to enable virtual visits.

You will build trust through empathetic, culturally aware communication, address barriers to care, and represent CINQCARE at community events, ensuring ongoing engagement and support for diverse communities.

Qualifications

• Associate degree or a combination of education and experience required.
• 1–3 years of experience in community-based outreach, health education, or related work.
• Valid driver's license and reliable transportation required.
• Background check and training required prior to field deployment.
• Bilingual or multilingual (e.g., Spanish, Haitian Creole, Russian) is a plus.
• EMT or Social Worker experience preferred.

Responsibilities

• Engage Family Members where they live, worship, and gather.
• Conduct in-person and phone outreach with high-risk, rising-risk, or newly discharged Family Members.
• Build trust through consistent presence and culturally aligned, empathetic communication.
• Surface and help address barriers to care such as food insecurity, transportation, housing, etc.
• Assist Family Members with paperwork for social services and basic support needs.
• Support in-home technology setup to enable virtual visits and connect Family Members with the broader care team.
• Provide warm handoffs and referrals to care team members and follow up to ensure needs are met.
• Represent the company at community events and maintain a local map of trusted people and places.

Skills

Community outreach

Health education

Bilingual

Education

Associate degree

Bachelor's degree preferred

Job description

CINQCARE is seeking an outreach-focused team member to connect with Family Members where they live and work. You will assist with social services paperwork, coordinate with nurses and care team members, and support in-home technology to enable virtual visits.

You will build trust through empathetic, culturally aware communication, address barriers to care, and represent CINQCARE at community events, ensuring ongoing engagement and support for diverse communities.