Community Care Experience Advocate

CINQCARE; Waldorf (MD); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical plans

401K with match

Dental & Vision

Paid Time Off

Commuter benefits

Company phones for field staff

Job summary

CINQCARE in the United States seeks a Care Experience Specialist who meets people where they live, listens with empathy, and helps remove barriers to care.

You’ll visit homes, coordinate with nurses and social workers, and connect Family Members with the broader care team while documenting needs. This role blends outreach presence with wraparound support to improve health outcomes in diverse communities.

Qualifications

• Associate degree or combination of education and experience required.
• 1–3 years of experience in community-based outreach, health education, or related work.
• Bilingual or multilingual abilities are a plus (e.g., Spanish, Haitian Creole, Russian).

Responsibilities

• Engage Family Members where they live, worship, and gather.
• Conduct in-person and phone outreach with high-risk, rising-risk, or newly discharged Family Members.
• Build trust through consistent presence and culturally aligned, empathetic communication.
• Surface and help address barriers to care such as food insecurity, transportation, housing.
• Assist with paperwork for social services and basic support needs.
• Support in-home technology setup to enable virtual visits.
• Provide warm handoffs and referrals to care team members and follow up.
• Represent CINQCARE at community events and maintain local maps of trusted people and places.

Skills

Community outreach

Empathy

Communication

Education

Associate degree or equivalent

Bachelor’s degree preferred

Tools

none

Job description

CINQCARE in the United States seeks a Care Experience Specialist who meets people where they live, listens with empathy, and helps remove barriers to care.

You’ll visit homes, coordinate with nurses and social workers, and connect Family Members with the broader care team while documenting needs. This role blends outreach presence with wraparound support to improve health outcomes in diverse communities.