In-Home Appliance Care Technician

GE Appliances; New York (NY); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

Service van provided

Laptop and smartphone

Uniforms, work boots, and specialized

Medical, dental, vision, and life_ins

Job summary

GE Appliances, a Haier company, is seeking an Appliance Service Technician in Manhattan, NY. You will diagnose and complete in-home repairs on major GE appliances, evaluate whether repair or replacement makes sense, and promote service plans and related products to ensure the best customer experience.

You will operate a Bodewell service van, document repairs and routes, participate in training, and maintain safety.

Qualifications

• HS Diploma or GED required.
• 1+ years appliance repair or related experience.
• Ability to diagnose and repair major appliances.
• Excellent customer service and professional communication.
• Valid driver's license; background check and drug screen.

Responsibilities

• Diagnose and complete in-home repairs on GE Appliances' major appliances.
• Recommend repair vs replacement based on cost and customer needs.
• Promote and sell service contracts and related products.
• Operate the Bodewell service van to customer locations.
• Document repairs, routes, and work activities.
• Participate in training and maintain industry expertise.
• Manage inventory and maintenance of your service vehicle.
• Deliver high-quality service and maintain customer satisfaction.
• Follow all safety protocols.

Skills

Customer service

Communication

Microsoft Outlook

Microsoft Teams

Driver's license

Safety awareness

Self-directed

Team player

Education

HS Diploma/GED

CFC Certification within 6 months

Tools

Salesforce

CRM systems

Job description

GE Appliances, a Haier company, is seeking an Appliance Service Technician in Manhattan, NY. You will diagnose and complete in-home repairs on major GE appliances, evaluate whether repair or replacement makes sense, and promote service plans and related products to ensure the best customer experience.

You will operate a Bodewell service van, document repairs and routes, participate in training, and maintain safety.