In-Branch Customer Care Specialist

Cornerstone Banks; Minot (ND); On-site; USD 36,000 - 52,000; Full time

Job summary

Cornerstone Banks is seeking a Customer Care Specialist to provide friendly, professional service in-person at our ND/SD locations. You will handle customer inquiries over the phone, assist with transfers, online banking support, and explain bank policies with accuracy.

The role requires strong communication, quick decision-making, and the ability to work well under pressure in a fast-paced banking environment. High school diploma or GED preferred; call center experience a plus.

Qualifications

• Excellent customer service skills.
• Ability to prioritize and make on-the-spot decisions regarding customer transactions, balancing satisfaction with risk.
• Ability to perform typical financial transactions and teller functions accurately.
• Ability to work in a fast-paced environment and under pressure.

Responsibilities

• Answer the phone and assist customers with transferring funds.
• Troubleshoot and assist with online banking.
• Provide bank policies and procedures information.
• Transfer calls to appropriate bank staff when requested.

Skills

Excellent customer service

Decision making on transactions

Financial transactions accuracy

Work under pressure

Education

High School Diploma or GED

Tools

Teller functions

Job description

Cornerstone Banks is seeking a Customer Care Specialist to provide friendly, professional service in-person at our ND/SD locations. You will handle customer inquiries over the phone, assist with transfers, online banking support, and explain bank policies with accuracy.

The role requires strong communication, quick decision-making, and the ability to work well under pressure in a fast-paced banking environment. High school diploma or GED preferred; call center experience a plus.