Customer Care Specialist

Cornerstone Banks; Minot (ND); On-site; USD 36,000 - 52,000; Full time

Job summary

Cornerstone Banks is seeking a Customer Care Specialist to provide friendly, professional service in-person at our ND/SD locations. You will handle customer inquiries over the phone, assist with transfers, online banking support, and explain bank policies with accuracy.

The role requires strong communication, quick decision-making, and the ability to work well under pressure in a fast-paced banking environment. High school diploma or GED preferred; call center experience a plus.

Qualifications

• Excellent customer service skills.
• Ability to prioritize and make on-the-spot decisions regarding customer transactions, balancing satisfaction with risk.
• Ability to perform typical financial transactions and teller functions accurately.
• Ability to work in a fast-paced environment and under pressure.

Responsibilities

• Answer the phone and assist customers with transferring funds.
• Troubleshoot and assist with online banking.
• Provide bank policies and procedures information.
• Transfer calls to appropriate bank staff when requested.

Skills

Excellent customer service

Decision making on transactions

Financial transactions accuracy

Work under pressure

Education

High School Diploma or GED

Tools

Teller functions

Job description

Job Title: Customer Care Specialist

Location: This position must be located in-person only, at any of our Cornerstone Bank (ND/SD) locations.

Employment Type: Full-Time

About Us

At Cornerstone Bank, we do more than banking - we build relationships, embrace bold ideas, and empower our people. We value positivity, teamwork, continuous learning and the freedom to make smart decisions. We're driven by innovation, honesty, and a deep respect for our customers' time and trust.

What You'll Do

The responsibilities of this position include answering the phone and assisting the customer with transferring funds, troubleshooting, helping with online banking, providing bank policies and procedures, and transferring calls to other people in the bank when requested. This role is crucial in ensuring our customers receive top-notch service while assisting them with their everyday banking needs over the phone.

What We're Looking For

• Excellent customer service skills
• Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud
• Skill in performing typical financial transactions and teller functions accurately
• Ability to work in a fast-paced environment and work well under pressure

Background & Experience

High School Diploma or GED and 1 year of bank or related experience, call center experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Why Join Us

• People-first culture with real responsibility
• An innovative approach to banking
• Development opportunities for continual growth
• Competitive Pay and a Comprehensive Benefits Program
• Incentive Compensation Plan

Ready to make a difference?

Pre-employment background and credit screening are required for this position.

EOE, Including Disability/Vets