In-Branch CSR & Transactions Specialist

WesBanco; Cambridge (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco is seeking a Customer Service Representative to work 100% in office at the Cambridge Banking Center. You will handle customer transactions, provide exceptional service, and maintain cash drawer accuracy while following security procedures.

As the first point of contact, you will identify referral opportunities, answer calls, and support the Banking Center's sales and service goals. Strong product knowledge and confidentiality are essential in this role.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of Cash Handling, Sales or Customer Service experience preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and present information clearly.

Responsibilities

• Personally models the Bank's Mission, Vision, and Pledge.
• Accepts and accurately processes all financial service transactions.
• Responsible for CSR cash drawer and proper balancing and cash handling.
• Complies with security and audit procedures.
• Keeps employee and customer information confidential and secure.
• Answers incoming calls and supports Banking Center needs.
• Meets referral goals and directs opportunities to the appropriate line of business.
• Completes outbound calls to support sales and service needs of the Banking Center.
• Develops working knowledge of WesBanco products and services.

Skills

Excellent Customer Service

Perform Customer Transactions

Operational and Security Proficiency

Identify Referral Opportunities

Education

High School Diploma or GED

Job description

WesBanco is seeking a Customer Service Representative to work 100% in office at the Cambridge Banking Center. You will handle customer transactions, provide exceptional service, and maintain cash drawer accuracy while following security procedures.

As the first point of contact, you will identify referral opportunities, answer calls, and support the Banking Center's sales and service goals. Strong product knowledge and confidentiality are essential in this role.