Personal Banker: Grow Customer Relationships & Loyalty

PNC; Alexandria (VA); On-site; USD 50,000 - 83,000; Full time

Benefits offered by this job

Health coverage

Dental and vision

401(k) with match

Pension

Stock purchase plan

Educational assistance

Wellness program

Paid time off

Job summary

PNC is seeking a Personal Banker in Alexandria, VA to acquire and deepen the branch customer base, deliver proactive sales and service, and enhance customers' financial wellbeing through tailored solutions.

You will drive proactive sales conversations via a defined process, educate customers on PNC products, collaborate with ecosystem partners, and maintain strong risk controls while delivering a differentiating customer experience.

Qualifications

• 3+ years of related experience typically required.
• No Degree is listed in the education section, but related experience or certifications may be considered.

Responsibilities

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Drives proactive sales conversations through a defined sales process including outbound calling and effective lobby engagement.
• Creates customer loyalty and grows share of wallet by educating customers on options for managing financial transactions.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems to drive loyalty.
• Manages risk through adherence to policies and procedures and participates in branch daily operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Personal Banker in Alexandria, VA to acquire and deepen the branch customer base, deliver proactive sales and service, and enhance customers' financial wellbeing through tailored solutions.

You will drive proactive sales conversations via a defined process, educate customers on PNC products, collaborate with ecosystem partners, and maintain strong risk controls while delivering a differentiating customer experience.