Impound Clerk

Guardian Fleet Services; Fort Wayne (IN); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Paid Time Off

401(k) Plan

$15K Employer paid Life and AD&D

Job summary

Guardian Fleet Services is looking for an Impound Clerk in Fort Wayne, IN. This role involves managing administrative tasks and providing excellent customer service during vehicle release procedures. Responsibilities include verifying ownership documents, maintaining records, and coordinating with law enforcement.

The ideal candidate should possess strong communication skills and an ability to handle challenging customer interactions. Benefits include paid time off, life insurance, and a 401(k) plan.

Qualifications

• Prior experience in towing or impound operations preferred.
• Ability to handle difficult customer interactions professionally.
• Proficiency with office software and impound systems.

Responsibilities

• Manage customer interactions regarding vehicle releases.
• Collect payments and maintain financial records.
• Ensure compliance with company and state regulations.

Skills

Customer service skills

Communication skills

Conflict resolution

Attention to detail

Computer proficiency

Job description

Location

Ft Wayne, IN

Job Id

1526-Parker

# of Openings

1

Pay

Starting at $17 based on experience

What it means to be an Impound Clerk with Guardian Fleet Services

Being an Impound Clerk for Guardian Fleet Services means serving as one of the most important customer‑facing roles in the organization. You are often the first person people speak to during a stressful, confusing, or emotional moment. Your presence, tone, and professionalism set the stage for the entire customer experience.

Position Summary

The Impound Clerk is responsible for managing all administrative and customer‑service functions related to impounded vehicles. This includes processing vehicle releases, maintaining accurate records, collecting payments, coordinating with law enforcement, and ensuring compliance with company, state, and municipal regulations. The Impound Clerk serves as the primary point of contact for customers retrieving vehicles and plays a key role in maintaining an organized, secure impound operation.

Key Responsibilities

• Greet customers and assist with vehicle release procedures in a professional manner.
• Verify ownership documents, identification, and required paperwork for vehicle release.
• Collect payments, issue receipts, and maintain accurate financial records.
• Enter and update vehicle information in impound and dispatch software systems.
• Communicate with law enforcement, insurance companies, and lienholders as needed.
• Maintain organized files, logs, and documentation for all impounded vehicles.
• Provide customers with clear explanations of fees, processes, and required documentation.
• Escort customers to their vehicles when necessary while following safety protocols.
• Coordinate with yard staff to locate, move, or prepare vehicles for release.
• Assist with inventory audits, vehicle condition documentation, and impound compliance tasks.
• Answer phones, respond to inquiries, and provide general customer support.
• Follow all company policies, privacy requirements, and legal regulations.

Required Qualifications

• Prior experience in towing, impound operations, customer service, or administrative work preferred.
• Strong communication and conflict‑resolution skills.
• Ability to handle difficult or emotional customer interactions professionally.
• Proficiency with computers, office software, and impound/dispatch systems.
• Ability to understand and apply state and local impound regulations.
• Reliable attendance and strong attention to detail.
• Ability to pass background and drug screening.

Physical Requirements

• Sit or stand for extended periods (up to 8–10 hours depending on shift).
• Walk throughout the office and impound yard as needed.
• Lift and carry office supplies, paperwork, or small equipment up to 20–30 lbs.
• Perform repetitive hand and wrist motions when typing or handling documents.

Benefits Offered

• Paid Time Off & Paid Holidays
• $15K Employer paid Life and AD&D
• 401(k) Plan
• Short Term Disability &Long-Term Disability
• Hospital Indemnity
• Cancer plan
• Employee Assistance Program
• Employee Referral Bonus

We are an Equal Opportunity Employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local laws.

We believe that diversity strengthens our organization and are dedicated to providing a workplace free of discrimination, harassment, and retaliation. Employment decisions are based on qualifications, merits, and business needs.