Impound Clerk & Customer Service Specialist

Guardian Fleet Services; Fort Wayne (IN); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Paid Time Off

401(k) Plan

$15K Employer paid Life and AD&D

Job summary

Guardian Fleet Services is looking for an Impound Clerk in Fort Wayne, IN. This role involves managing administrative tasks and providing excellent customer service during vehicle release procedures. Responsibilities include verifying ownership documents, maintaining records, and coordinating with law enforcement.

The ideal candidate should possess strong communication skills and an ability to handle challenging customer interactions. Benefits include paid time off, life insurance, and a 401(k) plan.

Qualifications

• Prior experience in towing or impound operations preferred.
• Ability to handle difficult customer interactions professionally.
• Proficiency with office software and impound systems.

Responsibilities

• Manage customer interactions regarding vehicle releases.
• Collect payments and maintain financial records.
• Ensure compliance with company and state regulations.

Skills

Customer service skills

Communication skills

Conflict resolution

Attention to detail

Computer proficiency

Job description

Guardian Fleet Services is looking for an Impound Clerk in Fort Wayne, IN. This role involves managing administrative tasks and providing excellent customer service during vehicle release procedures. Responsibilities include verifying ownership documents, maintaining records, and coordinating with law enforcement.

The ideal candidate should possess strong communication skills and an ability to handle challenging customer interactions. Benefits include paid time off, life insurance, and a 401(k) plan.