Impound Operations Specialist – Customer-Focused

Guardian Fleet Services; Fort Myers (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Life Insurance

401(k) Plan

Disability insurance

Hospital Indemnity

Cancer plan

EAP

Referral Bonus

Job summary

Guardian Fleet Services in Fort Myers, FL is seeking an Impound Clerk to manage vehicle releases, payments, and records in a fast-paced, customer-facing role. You will verify documents, coordinate with law enforcement, and maintain orderly impound operations while following all safety and regulatory requirements.

This on-site position offers competitive pay and comprehensive benefits. Key responsibilities include greeting customers, collecting payments, updating records, and coordinating with

Qualifications

• Experience in towing, impound operations, customer service, or admin work preferred.
• Strong communication and conflict-resolution skills.
• Ability to handle difficult or emotional customer interactions professionally.
• Proficiency with computers, office software, and impound/dispatch systems.
• Ability to understand and apply state and local impound regulations.
• Reliable attendance and strong attention to detail.
• Ability to pass background and drug screening.

Responsibilities

• Greet customers and assist with vehicle release procedures in a professional manner.
• Verify ownership documents, identification, and required paperwork for vehicle release.
• Collect payments, issue receipts, and maintain accurate financial records.
• Enter and update vehicle information in impound and dispatch software systems.
• Communicate with law enforcement, insurance companies, and lienholders as needed.
• Maintain organized files, logs, and documentation for all impounded vehicles.
• Provide customers with clear explanations of fees, processes, and required documentation.
• Escort customers to their vehicles when necessary while following safety protocols.
• Coordinate with yard staff to locate, move, or prepare vehicles for release.
• Assist with inventory audits, vehicle condition documentation, and impound compliance tasks.
• Answer phones, respond to inquiries, and provide general customer support.
• Follow all company policies, privacy requirements, and legal regulations.

Skills

Communication skills

Conflict resolution

Computer proficiency

Impo und/dispatch systems

Regulatory knowledge (state/local)

Towing/impound experience

Attention to detail

Background and drug screening

Job description

Guardian Fleet Services in Fort Myers, FL is seeking an Impound Clerk to manage vehicle releases, payments, and records in a fast-paced, customer-facing role. You will verify documents, coordinate with law enforcement, and maintain orderly impound operations while following all safety and regulatory requirements.

This on-site position offers competitive pay and comprehensive benefits. Key responsibilities include greeting customers, collecting payments, updating records, and coordinating with