Import Transportation Leader - Ops, Coaching & Growth

Mohawk Global Logistics Corp; Itasca (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

Mohawk Global Logistics Corp in Itasca, IL is seeking an experienced Import Transportation Manager to lead the import transportation department, drive performance, and develop frontline leaders. The role partners with account management and upper leadership to ensure service excellence, profitability, and scalable processes across brokerage and export functions.

The ideal candidate brings 7+ years in international transportation or freight forwarding, 3+ years of supervisory experience, and

Qualifications

• 7+ years of international transportation or freight forwarding experience.
• 3+ years of leadership experience in supervisor or management roles.
• Strong CargoWise proficiency.
• Advanced knowledge of import transportation operations and KPIs.

Responsibilities

• Ensure department wide service consistency and client satisfaction across all accounts
• Support resolution of major client escalations and service failures
• Partner with Account Management and leadership to strengthen client retention and service delivery strategies
• Ensure alignment between operational execution and client expectations
• Drive a client-first operational culture across the department
• Oversee department wide workflow, staffing, and operational performance
• Monitor department capacity, productivity, and service levels
• Strengthen leadership funnel effectiveness by ensuring issues are resolved at the lowest effective level
• Create strong communication flow across leadership levels and operational teams
• Own departmental KPI performance and operational reporting
• Monitor profitability drivers, billing accuracy, and cost control opportunities
• Reduce financial exposure through operational discipline and compliance oversight
• Partner with leadership on resource planning and financial forecasting
• Perform other duties as assigned.

Skills

Leadership development

Operational leadership

KPI ownership

Risk management

Tools

CargoWise proficiency

Job description

Mohawk Global Logistics Corp in Itasca, IL is seeking an experienced Import Transportation Manager to lead the import transportation department, drive performance, and develop frontline leaders. The role partners with account management and upper leadership to ensure service excellence, profitability, and scalable processes across brokerage and export functions.

The ideal candidate brings 7+ years in international transportation or freight forwarding, 3+ years of supervisory experience, and