Import Supervisor

Priority Import Export Services; Torrance (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Priority Import Export Services, Inc. in Torrance, CA is seeking an Import Supervisor to oversee daily import operations on ocean and air shipments. This on-site role coordinates with customers, carriers, and vendors to ensure timely clearance and delivery of cargo.

You will lead and train a team, review documentation, and pursue process improvements while maintaining accurate records and regulatory compliance.

Qualifications

• Strong experience with ocean and air import operations and shipment coordination.
• Proven customer service skills and ability to manage client expectations.
• Background in forwarding and international logistics, familiar with NVOCC and freight forwarding.
• Attention to detail, organization, and ability to manage multiple shipments and deadlines.
• Experience leading and training a team, with performance oversight.
• Proficiency in logistics software and MS Office; willingness to learn new systems.
• Excellent written and verbal communication across departments and partners.
• Relevant import logistics experience; associate or bachelor’s degree beneficial but not required.

Responsibilities

• Oversee daily import operations for ocean and air shipments.
• Review documentation and ensure timely clearance and delivery of cargo.
• Lead and train a team handling freight forwarding activities and customer communications.

Skills

Import operations

Customer service

International logistics

Leadership

Attention to detail

Team supervision

MS Office

Communication

Import documentation

Education

Associate or bachelor’s degree beneficial

Tools

MS Office

Job description

Company Description Priority Import Export Services, Inc. is a privately owned logistics company incorporated in California in 1986. The organization is fully licensed as a U.S. Customs Broker, International Freight Forwarder, Air Freight Agent, and Non-Vessel Operating Common Carrier (NVOCC), serving a wide range of international transportation needs. Priority Import Export Services is a certified member of FMC, IATA, NCBFAA, and C-TPAT, and is TSA certified to manage air freight securely and efficiently. The company invests in hands‑on training and supervision for its employees and leverages advanced IT systems to provide reliable, timely, and cost‑effective cargo movement. Team members work in a collaborative environment focused on quality service and customer satisfaction.

Role Description The Import Supervisor is a full-time, on‑site role based in Torrance, CA, responsible for overseeing daily import operationsThis role coordinates and monitors ocean and air import shipments, reviews documentation, and ensures timely clearance and delivery of cargo. The Import Supervisor leads and supports a team handling freight forwarding activities, and communication with customers, carriers, vendors. Daily responsibilities include managing customer inquiries, resolving shipment issues, tracking cargo status, and optimizing processes to improve efficiency and service quality. The role also involves training team members, maintaining accurate records, and collaborating with management to meet operational and customer service

• Strong experience with ocean and air import operations, including shipment coordination, carrier liaison, and freight forwarding processes.
• Proven customer service skills, with the ability to manage client expectations, resolve issues, and maintain professional communication.
• Background in forwarding and international logistics, with familiarity in NVOCC and freight forwarding practices.
• Attention to detail, strong organizational skills, and the ability to manage multiple shipments and deadlines simultaneously.
• Effective leadership and team supervision experience, including training, mentoring, and performance oversight.
• Proficiency with logistics and MS Office applications; willingness to learn new IT systems.
• Excellent written and verbal communication skills and the ability to collaborate across departments and with external partners.
• Relevant experience in import logistics a related associate or bachelor’s degree is beneficial but not required