Import Specialist I: Compliance & Customer Liaison

TalentHop; United States; On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Comprehensive health, dental, and...

Generous paid time off including paid…

Job summary

TalentHop is seeking an IMPORT SPECIALIST I to manage customer data and coordinate customs clearance activities for goods imported into the United States. You will serve as a liaison between the organization and customers, resolve issues, and help ensure compliance with government regulations to deliver reliable import services.

In this role, you will process entries, review invoices and documentation, coordinate with forwarders and agencies, and stay current on evolving regulations.

Qualifications

• High school diploma or GED required.

Responsibilities

• Serve as customer service liaison between the program and customers.
• Resolve problems such as billing and shipment tracking.
• Build and maintain customer relationships.
• Process Customs and Participating Government Agency entries for clearance.
• Follow client submission requirements and clearance for specific commodities.
• Open files and enter notes, information, and document requests in corporate systems.
• Review commercial invoices for accuracy.
• Review and issue documentation to comply with government and carrier regulations.
• Convert and verify shipment weight, volume, and foreign currency.
• Send information and document requests to employees, suppliers, service providers, and U.S. government agencies.
• Communicate with offices, departments, and teams on customs brokerage matters.
• Ensure compliance with U.S. government regulatory agencies such as FDA, EPA, USFWS.
• Coordinate shipping details with U.S. forwarders, steamship lines, airlines, and agents.
• Maintain communication with customers, carriers, and vendors.
• Coordinate shipments from airports, ocean piers, and container freight stations to destinations.
• Coordinate pick-ups and invoice files.
• Stay current on regulations, laws, guidelines, and organizational requirements; act as a resource.
• Handle accounting processes accurately and timely.
• Respond promptly and professionally to email and telephone inquiries.
• Handle confidential information and recommend process improvements.
• Perform other duties as assigned.
• Complete required courses such as IATA Dangerous Goods and export regulations within twelve months if applicable

Education

High school diploma or GED

Job description

TalentHop is seeking an IMPORT SPECIALIST I to manage customer data and coordinate customs clearance activities for goods imported into the United States. You will serve as a liaison between the organization and customers, resolve issues, and help ensure compliance with government regulations to deliver reliable import services.

In this role, you will process entries, review invoices and documentation, coordinate with forwarders and agencies, and stay current on evolving regulations.