Import Support

Rogers-; Houston (TX); On-site; USD 38,000 - 46,000; Full time

Job summary

Rogers- is seeking an Import Support to assist in preparing documentation, entering data, and coordinating with clients, carriers, and agencies to ensure compliant and timely import operations from Houston, Texas. This role offers exposure to customs regulations and collaboration with experienced brokers.

Ideal candidates will have strong attention to detail, experience in data entry or customer service, and proficiency with MS Office.

Qualifications

• High school diploma or equivalent required; bachelor's degree in a related field is a plus.
• Experience in customer service or data entry preferred.
• Strong attention to detail and excellent organizational skills.
• Effective communication and interpersonal abilities.
• Proficiency in MS Office (Word, Excel, Outlook).

Responsibilities

• Review import documents for accuracy and compliance with customs regulations.
• Enter import data into clearance software and maintain records.
• Liaise with clients, carriers, and agencies to facilitate the import process.
• Provide excellent client service by answering inquiries and updating shipment status.
• Conduct basic compliance research on customs regulations and tariffs.
• Collaborate with customs brokers and team members to support smooth operations.
• Identify and resolve issues related to import documentation and clearances.
• Participate in training programs to expand knowledge of brokerage practices.
• Develop and maintain SOPs to ensure consistency and compliance.

Skills

Customer service

Data entry

Attention to detail

Communication

MS Office

Education

High school diploma or equivalent

Bachelor's degree (related field)

Tools

MS Office Suite

Job description

POSITION OVERVIEW

As Import Support, you will play a crucial role in our import team by assisting in the efficient and compliant importation of goods on behalf of our clients. You will work closely with experienced customs brokers and gain valuable hands‑on experience in customs documentation, regulations, and compliance.

KEY RESPONSIBILITIES

1. Documentation Preparation: Review import documents such as commercial invoices, bills of lading, packing lists, and certificates of origin for accuracy and compliance with customs regulations.
2. Data Entry: Accurately enter import data into customs clearance software and maintain organized electronic records.
3. Communication: Liaise with clients, shipping carriers, and government agencies to facilitate the import process and resolve any issues that may arise.
4. Client Support: Provide excellent customer service by responding to client inquiries, addressing concerns, and keeping clients informed about the status of their shipments.
5. Compliance Research: A general awareness in terms of customs regulations, tariffs, and trade agreements.
6. Collaboration: Work closely with customs brokers and other team members to support the smooth flow of import operations.
7. Problem Solving: Identify and resolve issues related to import documentation, customs clearances, and transportation.
8. Continuous Learning: Participate in training programs and educational opportunities to expand your knowledge of customs brokerage practices and regulations.
9. Development: Contribute to knowledge sharing by training team members and developing, maintaining, and improving Standard Operating Procedures (SOPs) to ensure consistency, accuracy, and compliance.

REQUIREMENTS

QUALIFICATIONS AND SKILLS

• · High school diploma or equivalent; a bachelor's degree in a related field is a plus.
• · Experience in customer service or data entry role preferred.
• · Strong attention to detail and excellent organizational skills.
• · Effective communication and interpersonal abilities.
• · Proficiency in MS Office Suite (Word, Excel, Outlook).
• · Ability to adapt to changing priorities in a fast‑paced environment.
• · Willingness to learn and stay updated on customs regulations.
• · Previous experience in a similar role or knowledge of customs brokerage is a plus but not required.