Sea Logistics Customer Care Expert, Import

Kuehne+Nagel; Bensenville (IL); On-site; USD 43,000 - 48,000; Full time

Job summary

Kuehne+Nagel is seeking a Customer Care Specialist in the United States to serve as a primary contact for customers, resolving inquiries with a solutions-oriented mindset. You will work across Sales, Operations, and Support teams to ensure a seamless customer journey and high service standards.

The role demands 3+ years in sea logistics, strong communication, and the ability to analyze data for KPIs. Proficiency in Excel and PowerPoint is essential in a fast-paced environment where accuracy

Qualifications

• 3+ years of experience in Sea Logistics with customer-facing duties.
• Strong knowledge of sea freight operations, shipment management, documentation, and carrier processes.
• Experience managing customer relationships and serving as primary point of contact for inquiries.
• Ability to monitor shipment allocations and proactively communicate updates to customers.
• Experience preparing customer reports, analyzing performance metrics, and monitoring KPIs.
• Strong analytical skills to interpret data and identify service improvements.
• Experience creating and delivering customer presentations and business reviews.
• Excellent communication and interpersonal skills for internal and external stakeholders.
• Proficiency in Excel, PowerPoint, and MS Office applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and proactive problem solving.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels with professional, timely support.
• Provide accurate information regarding accounts, products, services, shipment status, and processes.
• Manage and resolve escalated customer concerns with empathy and sound judgment.
• Collaborate with Sales, Operations, Marketing, and Technical Support to improve service delivery.
• Maintain accurate documentation of customer interactions and follow-up activities in systems.

Skills

Sea logistics

Sea freight ops

Customer relationships

Shipment monitoring

Reporting & KPIs

Analytical skills

Presentations

Communication

Multitasking

Attention to detail

Tools

Excel

PowerPoint

Job description

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

As a Customer Care Specialist, you will serve as a key point of contact for our customers, ensuring their needs are met with professionalism, responsiveness, and a solutions-oriented mindset. In this role, you will collaborate across multiple teams, resolve customer inquiries and challenges, and contribute to a seamless customer journey while maintaining the highest standards of service excellence.

• Respond to customer inquiries through phone, email, and other communication channels, providing professional, timely, and customer-focused support.
• Provide accurate information and guidance regarding customer accounts, products, services, shipment status, and company processes.
• Manage and resolve escalated customer concerns with professionalism, empathy, and sound judgment to ensure a positive customer experience.
• Collaborate with Sales, Operations, Marketing, and Technical Support teams to address customer issues, improve service delivery, and enhance customer satisfaction.
• Maintain accurate and detailed documentation of customer interactions, inquiries, resolutions, and follow-up activities in company systems and databases.

What we would like you to bring

• 3+ years of experience in Sea Logistics, including operational and customer-facing responsibilities.
• Strong knowledge of sea freight operations, shipment management, documentation, and carrier processes.
• Experience managing customer relationships and serving as the primary point of contact for customer inquiries and issue resolution.
• Ability to monitor shipment allocations and proactively communicate updates, challenges, and solutions to customers.
• Experience preparing customer reports, analyzing performance metrics, and monitoring key performance indicators (KPIs).
• Strong analytical skills with the ability to interpret data and identify opportunities for service improvement.
• Experience creating and delivering customer presentations and business reviews.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with both customers and internal stakeholders.
• Proficiency in Microsoft Excel, PowerPoint, and other Microsoft Office applications.
• Ability to manage multiple priorities and work effectively in a fast-paced, customer-focused environment.
• Strong organizational skills, attention to detail, and a proactive approach to problem solving.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target hourly rate for this position is between $31.25 and $34.62. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.