Import & Order Operations Coordinator

Boisset Collection; St. Helena (CA); On-site; USD 30,000 - 41,000; Full time

Job summary

Boisset Collection in St. Helena, CA is seeking an Import Operations & Order Support specialist to coordinate international shipments, manage order processing in Business Central, and maintain meticulous documentation.

You will liaise with suppliers, freight forwarders, customs brokers, warehouses, and internal teams to ensure on‑time deliveries and accurate records. The role requires attention to detail, adaptability, and a team‑oriented attitude in a fast-paced environment.

Qualifications

• Ability to read and interpret business documents, shipping instructions, policies, and procedures.
• Strong written and verbal communication skills, including preparing routine reports and correspondence.
• Ability to accurately calculate percentages, currency conversions, weights, volumes, and quantities.

Responsibilities

• Coordinate international shipments from origin through customs clearance and final warehouse delivery, communicating with suppliers, freight forwarders, customs brokers, carriers, and warehouses.
• Maintain shipment schedules, monitor estimated arrivals, and coordinate warehouse deliveries and receiving appointments.
• Gather, review, and organize shipping documents, including commercial invoices, packing lists, bills of lading, certificates of origin, and other required documentation.
• Assist with customs clearance preparation by gathering product descriptions, country of origin, and other required information.
• Support import compliance documentation and recordkeeping for CBP, FDA, TTB, and other applicable regulatory agencies.
• Monitor shipments and documentation, ensuring timely communication and follow-up.
• Create, maintain, and update purchase orders and related inventory transactions in Business Central, ensuring accurate quantities, item information, pricing, and shipment details.
• Reconcile imported inventory between Business Central, warehouse records, and shipment documentation.
• Maintain accurate import records, shipment trackers, and supporting documentation.
• Monitor shared email inboxes and respond to inquiries professionally and promptly.
• Assist in processing Domestic and Export orders, including invoicing and shipment coordination as needed.
• Communicate with Sales Managers, warehouses, and internal departments regarding inventory availability, order status, pricing, and shipping information.
• Collaborate with Sales, Accounting, Warehouse, and Management teams to resolve issues and maintain accurate records.
• Identify opportunities to streamline processes, improve documentation, and increase team efficiency.
• Assist with special projects and additional responsibilities as needed.
• Maintain confidentiality of supplier pricing, financial information, business records, and other sensitive company information.

Skills

Language & Communication

Math

Logic & Organization

Computer

Education

Associate degree

Tools

Excel

ERP systems

Shipment tracking platforms

Job description

Boisset Collection in St. Helena, CA is seeking an Import Operations & Order Support specialist to coordinate international shipments, manage order processing in Business Central, and maintain meticulous documentation.

You will liaise with suppliers, freight forwarders, customs brokers, warehouses, and internal teams to ensure on‑time deliveries and accurate records. The role requires attention to detail, adaptability, and a team‑oriented attitude in a fast-paced environment.