Import Operations Specialist - Customs & Freight

Talentify; Nashville (TN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental & vision

Critical Illness

Accident, and Hospital

401(k) Retirement Plan

Pre-tax and Roth post-tax

Life Insurance (Voluntary Life & AD&D)

Disability insurance

Health Spending Account

Transportation benefits

Employee Assistance Program

PTO / Vacation

Job summary

Aston Carter in Nashville, TN seeks an Import Coordinator to manage international cargo inbound processes and ensure best-in-class customer service. You will coordinate with carriers, government agencies, and clients to ensure timely clearance and delivery, while maintaining meticulous records and adhering to SOPs.

The role requires strong communication, multi-tasking in a fast-paced setting, and experience with import documentation, including bills of lading and data entry into cargo tracking

Qualifications

• Excellent verbal and written communication skills.
• Exceptional customer service with meticulous follow-up.
• Ability to multi-task, prioritize in a fast-paced environment.
• Experience with clearance of air, ocean, truck, and rail cargo through U.S. Customs.
• Familiarity with logistics, import operations, and freight forwarding processes.
• Experience with data entry and documentation processes related to import shipments.
• Experience with freight forwarders and ocean import operations.
• Experience dispatch, invoicing, and order entry within a logistics or import environment.
• Knowledge of bills of lading and other import-related documentation.
• Experience with Cargowise CW1 software is a plus.

Responsibilities

• Work closely with importers and U.S. Customs to prepare, transmit, clear, examine, and deliver international cargo arriving into the United States.
• Coordinate with airlines, steamship lines, and trucking companies to facilitate shipment movements into the U.S.
• Collaborate with Participating Government Agencies (FDA, FCC, DOT, etc.) to ensure proper clearance of cargo.
• Ensure adherence to SOPs, regulations, and company standards.
• Enter, upload, and compile shipment data and invoices into in-house software for US Customs transmission.
• Perform preliminary Entry Summary auditing to support compliant entries.
• Partner with clients to understand and fulfill US Customs entry requirements.
• Manage documentation related to import shipments (B/Ls, etc.).
• Use cargo tracking systems to monitor status and provide updates to customers and internal teams.
• Communicate professionally via email and other channels to resolve issues and provide proactive updates.
• Support order entry, dispatch, and invoicing for freight and import operations.
• Maintain organized records to ensure compliance and efficient workflow.
• Handle other duties to support import operations.

Skills

Communication skills

Attention to detail

Customer service

Multitasking

Office software proficiency

Tools

Cargowise CW1

Microsoft Office

Job description

Aston Carter in Nashville, TN seeks an Import Coordinator to manage international cargo inbound processes and ensure best-in-class customer service. You will coordinate with carriers, government agencies, and clients to ensure timely clearance and delivery, while maintaining meticulous records and adhering to SOPs.

The role requires strong communication, multi-tasking in a fast-paced setting, and experience with import documentation, including bills of lading and data entry into cargo tracking