Import Operations Specialist 1

Argents Express Group; Charleston (SC); On-site; USD 52,000 - 76,000; Full time

Job summary

Argents Express Group is seeking an Import Operations Specialist at either our Chicago or Charleston location. The role focuses on customer service, data entry, and regulatory compliance within freight forwarding operations.

Responsibilities include ISF filing, organizing shipments in Cargowise, and coordinating with customers and agents while ensuring adherence to government regulations and accuracy of shipping documents.

Qualifications

• Experience with Freight Forwarding operating systems.
• Proficient in Microsoft Office.
• Education: High school or equivalent with 2 years experience; Associates degree.
• Must pass TSA Security Threat Assessment (STA) for IAC eligibility.

Responsibilities

• Field customer calls and provide office support.
• Audit and set up client organizations in Cargowise.
• Perform ISF filings with US Customs.
• Process data entry and document checks for shipments.
• Track cargo via carrier/port systems including Air, LCL, FCL.
• Ensure compliance with TSA, FMC, DOT and US Customs.

Skills

Customer Service

Data entry

Communication

Education

High School or equivalent (2 years experience)

Associates Degree

Tools

Cargowise

Microsoft Office

Job description

Argents Express Group is a Family-Owned, US Based, International and Domestic Freight Forwarder/Customs House Broker, Fulfillment and e-Commerce Provider established in 1977 . We have operational offices located in Charleston, SC, Chicago, IL and Seattle, WA and our Corporate Office is located on Hilton Head Island SC. Argents has handling capabilities throughout the USA and worldwide. Our service to our partners & customers is second to none.

We are seeking an experienced Import Operations Specialist in either our Chicago or Charleston location.

Duties & Responsibilities

Operations Agent Competencies

• Customer Service, field phone calls and general office support
• Creating/ Auditing an Organization in Cargowise
• ISF filing with US Customs
• File Opening / Data Entry in Cargowise
• Cargo Tracking on carrier/ port websites for Air, LCL and FCL
• Adhere to government regulations that monitor our business (TSA, FMC, DOT, US Customs)
• Fundamental understanding of international shipping processes
• Basic knowledge of Incoterms
• Understanding of different types of bills of lading
• Communication with customers, international agents, domestic vendors
• Dispatching trucks for recovery / delivery
• Issuing Arrival Notices
• Paying arrival charges
• Invoicing clients
• Daily problem resolution
• Ongoing Logistics and Regulatory Training
• Quote clients
• Setting up/ Coordinating Shipments with partners at origin

Operations Specialist I

• Look up products in the USHTS and on CROSS to check HTS codes
• Review shipping documents to ensure all required customs data is on the paperwork
• Communicate with customers and agents to get documentation corrected as needed
• Process a Single Entry Bond when required
• Process multi- line commercial invoices through Deep Cognition
• Entry writing / prep in Cargowise
• Know the flags for applicable PGA’s
• Understand current Additional tariffs
• Work with Sales and Senior Ops team members to document Client SOW’s
• High level of customer service
• Self-Starter with attention to detail
• Analyze and manipulate large amounts of data
• Ability to learn, adapt, and thrive under pressure
• Proven organizational and time management skills
• Understanding of quality assurance

Experience & Qualifications

• Previous experience working with Freight Forwarding Operating Systems
• Proficient in Microsoft Office
• Educations

-High School or equivalent ( 2 years experience )

-Associates Degree

• Must pass and maintain TSA Security Threat Assessment (STA) for IAC eligibility.

Physical Requirements (ADA Compliance)

• Ability to remain stationary at a desk for extended periods, frequently operating a computer, telephone, and other standard office equipment.
• Ability to occasionally move about the office to access files, office machinery, or attend meetings; may need to transport parcels or packages up to 10-20 pounds occasionally.
• Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Ability to observe details on documents and screens, requiring normal or corrected vision for reading and data entry.
• Reasonable accommodations will be provided to enable qualified individuals with disabilities to perform essential job functions in accordance with the Americans with Disabilities Act.