International Operations Agent II

AIT Worldwide Logistics, INC.; Itasca (IL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Prescription, Health Savings Account

401(k) and Tuition Reimbursement

Up to 10–20 days of vacation depending on tenure

Job summary

A global freight forwarding firm based in Itasca, Illinois, seeks an International Operations Agent II responsible for coordinating the day-to-day import/export of international freight forwarding shipments into and out of the USA. The ideal candidate should have 3+ years of experience in export/import operations and 5+ years as a freight forwarder, with thorough knowledge of regulations. This role focuses on customer communication, shipment tracking, and ensuring adherence to company guidelines. Competitive benefits are offered, including health insurance and vacation days.

Qualifications

• 3+ years of experience in export/import operations required.
• 5+ years of experience as a freight forwarder with knowledge of IATA/NVOCC, FAA, TSA regulations.

Responsibilities

• Coordinate day-to-day import/export of international freight forwarding shipments.
• Prepare profitable quotations accurately.
• Track shipments to ensure they move as scheduled.

Skills

Intermediate knowledge of ITAR, DG or TSA work experience/regulations

General computer skills

Education

High School Degree or equivalent

Tools

Cargowise

Job description

International Operations Agent II

Job ID: 2026-6586

Category: Operations

Position Type: Full-time Regular

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets around the world. For more than 40 years, the Chicago‑based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high‑tech, industrial, life sciences and marine. Backed by scalable, user‑friendly technology, AIT’s flexible business model customizes door‑to‑door deliveries via sea, air, ground and rail on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full‑service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.

Benefits

• Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement
• Up to 10–20 days of vacation (depending on tenure)
• 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours and 6 company holidays (plus Veterans Day for Veterans) annually

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We are problem solvers, driven by curiosity and creativity, pursuing solutions for our customers. Together, we champion the strength of our global teams and, as trusted advisors, go above and beyond to ensure customer satisfaction. Through continued growth, we challenge ourselves to be better, learning and growing in a dynamic environment. Helping others is at the core of our culture – join us in striving for fulfillment by giving back to our local communities as one united team.

Summary

The International Operations Agent II is responsible for coordinating the day‑to‑day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based upon customer requests.

Responsibilities

• Work with customers to qualify shipping requirements and obtain all necessary details (regulations, certificates, documentation) for shipment quotation and operations.
• Prepare profitable quotations accurately.
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
• Coordinate day‑to‑day import and/or export of products, including reviewing orders and documents.
• Track and communicate all delays, damages, and problems, and work to resolve customer issues.
• Manage all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
• Track shipments to ensure they move as scheduled; update the system immediately upon verification and rectify any deviations.
• Coordinate recovery/delivery schedules with cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners and other stations as needed.
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.
• Perform other duties as assigned.
• Comply with all policies and standards.

Qualifications

Education

• High School Degree or equivalent (Required)
• High School Diploma or GED (Preferred)

Experience

• 3+ years of experience in export/import operations (Required)
• 5+ years of experience as a freight forwarder for International Operations, including basic IATA/NVOCC, FAA, TSA, Export Regulations, AES and general CBP knowledge (Required)

Knowledge, Skills, and Abilities

• Intermediate knowledge of ITAR, DG or TSA work experience/regulations.
• General computer skills.

Licenses and Certifications

• CCS‑Certified Coding Specialist – Certified Cargowise Specialist (CCS) (Required)
• Dangerous Goods Certification (Preferred)