Operations Specialist

Fracht Group - North America; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Fracht Group - North America is seeking an Operations Specialist to manage shipments end-to-end for both exports and imports in a Houston-based role. You will coordinate transport, communicate with clients and carriers, review documents, and ensure compliance with global shipping rules while delivering exceptional service.

The role requires experience in freight forwarding, knowledge of regulations, and proficiency with logistics software and MS Office.

Qualifications

• Proven experience in freight forwarding operations, with a focus on exports and imports.
• Strong knowledge of international shipping regulations and customs procedures.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize tasks, and work under pressure.
• Proficiency in logistics software and MS Office applications.

Responsibilities

• Coordinate cargo movement based on client requirements in a professional, cost effective and timely manner.
• Work with clients to provide transportation solutions with high levels of service.
• Communicate with transportation vendors from bookings to rate negotiations.
• Review customer documentation to ensure efficient shipping.
• Prepare shipping documents and handle shipments from A-Z.
• Educate clients about export regulations and country requirements.
• Collaborate with internal teams, carriers, and customs agents to move goods smoothly.
• Manage customer inquiries and provide service for both export and import shipments.
• Monitor shipment schedules, track deliveries and address delays.
• Ensure compliance with international shipping regulations and customs rules.
• Handle billing, invoicing, and financial transactions related to shipments.
• Identify opportunities for process improvements in operations.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Problem solving

Tools

Cargowise

MS Office

Logistics software

Job description

As an Operations Specialist, you will be responsible for handling shipments from A-Z, ensuring smooth logistics operations for both exports and imports. Your role will involve coordinating and managing the transportation of goods, ensuring timely delivery, and providing excellent customer service to clients.

Duties And Responsibilities

• Coordinate cargo movement based on client requirements in the most professional, cost effective, efficient, profitable, and timely manner.
• Work directly with clients aiming to provide effective transportation solutions, coupled with the highest level of customer service in the industry.
• Communicate with transportation vendors – from initial bookings to rate negotiations – to maximize department profitability.
• Review customer documentation to ensure efficient and hassle-free transportation of goods.
• Prepare shipping documents / Handling shipment from A-Z
• Continuously educate clients about export regulations, country specific requirements, and industry updates.
• Communicate and collaborate with internal teams, carriers, and customs agents to facilitate the smooth movement of goods.
• Manage customer inquiries and provide exceptional customer service for both export and import shipments.
• Monitor shipment schedules, track deliveries, and address any issues or delays promptly.
• Ensure compliance with international shipping regulations and customs requirements.
• Handle billing, invoicing, and financial transactions related to shipments.
• Identify opportunities for process improvements and efficiency enhancements in operations.

Education And/Or Work Experience Required

• Proven experience in freight forwarding operations, with a focus on both exports and imports.
• Strong knowledge of international shipping regulations and customs procedures.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize tasks, and work effectively under pressure.
• Proficiency in logistics software and Microsoft Office applications.
• Attention to detail and strong problem-solving abilities.
• Positive attitude and willingness to take initiative.
• DG Certified, Class 7 is a plus
• Experience with Cargowise is a huge plus
• Proficient in MS Office programs

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to lift and carry up to 20 lbs.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to talk, listen and speak clearly on telephone.