Import Operations Manager

The Leschaco Group; Jersey City, Northern (NJ, KY); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Flexible Spending Account (Medical and

Dependent Care)

401(k) with company match

Life Insurance

Short-Term Disability

Long-Term Disability

Paid Holidays

PTO and Sick Leave

Voluntary Time Off

Job summary

The Leschaco Group in Jersey City, NJ is seeking an Import Operations Manager to lead daily U.S. import operations across Ocean, Air and Ground.

You will supervise the import and brokerage teams, ensure regulatory compliance, and coordinate with overseas offices, carriers and customers to maintain superior service levels. With 5+ years in freight forwarding or international logistics and a proven track record in leadership, you will drive process improvements, manage KPIs, and ensure accurate

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in freight forwarding, import, customs brokerage, or international logistics.
• 5+ years of supervisory experience.
• Strong leadership and people management skills.
• Excellent problem-solving and decision-making abilities.
• Strong customer service and communication skills.
• Excellent organization and time management.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and quality focus.
• Team-oriented and collaborative.
• Commitment to compliance and continuous improvement.
• Strong business acumen and cost awareness.
• Proficiency in Microsoft Office, especially Excel and Outlook.

Responsibilities

• Oversee daily U.S. import operations across Ocean, Air, and Ground.
• Manage U.S. Customs Brokerage activities and ensure compliance with CBP, FDA, USDA, EPA, DOT, C-TPAT, ISF, ACE, and other applicable regulations.
• Lead, coach, and develop import operations and brokerage teams, including workload planning, performance management, and training.
• Coordinate with overseas offices, agents, carriers, vendors, and customers to ensure smooth cargo movement and high service levels.
• Resolve escalated operational issues, delays, exceptions, and claims while maintaining strong customer relationships.
• Monitor KPIs, SLAs, and operational performance, identify opportunities for process improvements, and increased efficiency.
• Ensure accurate documentation, billing coordination, recordkeeping, and audit readiness.
• Support customer meetings, new business opportunities, system enhancements, and continuous improvement initiatives.
• Responsible for managing the daily operations of the Import Department to ensure excellent customer service, compliance, and profitability.
• Manages employees in the Import Department. Is responsible for the overall direction, coordination, and evaluation of these units.
• Ensure compliance with company quality standards, including ISO 9001/14001, C-TPAT, and Responsible Care requirements

Skills

Leadership

People management

Customer service

Communication

Organization

Attention to detail

Problem solving

Compliance

Education

Bachelor’s degree or equivalent experience

Tools

Excel

Outlook

Job description

Leading Freight Forwarder / NVOCC/ Customs House Broker/ Tank Container Operator, with locations in 24 countries and over 3 0 00 employees strong, is seeking a highly motivated and organized individual to fill the position of Import Operations Manager in our Jersey City , NJ Office .

The ideal candidate is a strong leader with freight forwarding and customs processing experience who thrives in a fast-paced environment and is committed to operational excellence and customer satisfaction

What You’ll Do :

• Oversee daily U.S. import operations across Ocean, Air, and Ground, ensuring timely and accurate shipment processing.
• Manage U.S. Customs Brokerage activities and ensure compliance with CBP, FDA, USDA, EPA, DOT, C-TPAT, ISF, ACE, and other applicable regulations.
• Lead, coach, and develop import operations and brokerage teams, including workload planning, performance management, and training.
• Coordinate with overseas offices, agents, carriers, vendors, and customers to ensure smooth cargo movement and high service levels.
• Resolve escalated operational issues, delays, exceptions, and claims while maintaining strong customer relationships.
• Monitor KPIs, SLAs, and operational performance, identify opportunities for process improvements, and increased efficiency.
• Ensure accurate documentation, billing coordination, recordkeeping, and audit readiness.
• Support customer meetings, new business opportunities, system enhancements, and continuous improvement initiatives.
• Responsible for managing the daily operations of the Import Department to ensure excellent customer service, compliance, and profitability.
• Manages employees in the Import Department. Is responsible for the overall direction, coordination, and evaluation of these units.
• Ensure compliance with company quality standards, including ISO 9001/14001, C-TPAT, and Responsible Care requirements

Your Profile

What We’re Looking For :

• Bachelor’s degree or equivalent experience.
• 5 + years of experience in freight forwarding , import, customs brokerage, or international logistics .
• 5+ years of Supervisory experience
• Strong leadership and people management skills
• Excellent problem-solving and decision-making abilities
• Strong customer service and communication skills
• Excellent organization and time management
• Ability to work effectively in a fast-paced environment
• Strong attention to detail and quality focus
• Team-oriented and collaborative
• Commitment to compliance and continuous improvement
• Strong business acumen and cost awareness
• Proficiency in Microsoft Office, especially Excel and Outlook.

Why Join Us?

You’ll have the opportunity to make a meaningful impact by improving operational performance, building strong customer relationships, and contributing to business growth.

We offer

• Flexible Spending Account (Medical and Dependent Care)
• 401(k) with company match
• Company paid Life Insurance, Short-Term Disability and Long-Term Disability
• Paid Holidays plus PTO and Sick Leave
• Voluntary Time Off

Salary range: $90k-$100k

Background check required.

The Leschaco Group is a global logistics service provider that combines Hanseatic tradition with cosmopolitanism and a spirit of innovation. “Experienced. Dedicated. Customized.” This is a fitting summary of the company’s philosophy: On the basis of decade-long experience teams of specialists set up customized solutions.