Import Manager

Freight Appointments; New York (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading logistics provider is seeking an experienced Import/Brokerage Manager in New York to manage import customs operations and compliance with U.S. regulations. Responsibilities include overseeing daily operations, mentoring staff, and maintaining client relationships. Ideal candidates have over 5 years in import operations and strong leadership skills. This full-time position offers a competitive salary ranging from $100,000 to $125,000 per year.

Qualifications

• 5+ years of experience in import operations and customs brokerage.
• Valid U.S. Customs Broker License strongly preferred.
• In-depth knowledge of HTS classification and trade compliance.
• Familiarity with ACE and CBP electronic systems.

Responsibilities

• Oversee day-to-day operations of the import and brokerage department.
• Supervise and mentor brokerage and import staff.
• Manage preparation and submission of customs entries via ACE.
• Coordinate with CBP and other government agencies to resolve issues.

Skills

Leadership

Problem-solving

Communication

Organizational skills

Attention to detail

Tools

CargoWise

Descartes

ACE

AMS

Job description

This range is provided by Freight Appointments. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $125,000.00/yr

Our client is a leading global logistics provider specializing in air and ocean freight forwarding, customs brokerage, and supply chain solutions. Their New York operation is expanding, and they are seeking an experienced and motivated Import/Brokerage Manager to oversee import operations, ensure compliance with U.S. Customs regulations, and lead a high-performing team.

Position Summary

The Import/Brokerage Manager will be responsible for managing all aspects of import customs brokerage operations, including staff supervision, compliance, client relationship management, and operational efficiency. This role requires strong leadership skills, a deep understanding of U.S. Customs and Border Protection (CBP) procedures, and the ability to navigate complex import regulations.

Key Responsibilities

• Oversee day-to-day operations of the import and brokerage department, ensuring timely and compliant processing of shipments
• Supervise and mentor brokerage and import staff, providing guidance and performance feedback
• Manage the preparation and submission of customs entries via ACE, ensuring accuracy and compliance
• Maintain up-to-date knowledge of U.S. import regulations, tariff classifications, valuation, and other CBP requirements
• Develop and enforce Standard Operating Procedures (SOPs) for the brokerage department
• Coordinate with CBP, FDA, USDA, and other government agencies to resolve regulatory issues and holds
• Build and maintain strong relationships with clients, providing solutions to complex import challenges
• Monitor key performance indicators (KPIs) for department efficiency and customer satisfaction
• Handle escalations related to entry discrepancies, cargo delays, or compliance concerns
• Assist sales and account management teams with import compliance support and client onboarding

Requirements

• 5+ years of experience in import operations and customs brokerage, with at least 2 years in a leadership role
• Valid U.S. Customs Broker License strongly preferred
• In-depth knowledge of HTS classification, valuation, and trade compliance
• Familiarity with ACE, AMS, and other CBP electronic systems
• Strong leadership, organizational, and problem-solving skills
• Proficiency in logistics and brokerage software (e.g., CargoWise, Descartes, or similar)
• Excellent communication skills, both written and verbal
• Ability to work under pressure and meet strict deadline

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management
• Industries
• Freight and Package Transportation