Import/Export Specialist

Beacon Hill; Stallings (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Beacon Hill is seeking an Import/Export Specialist (Manufacturing) to support domestic and international shipments. You will process orders, validate data, coordinate freight, and ensure regulatory compliance across markets.

This role emphasizes customer service and collaboration with sales, distributors, and internal teams. The ideal candidate has 2+ years in import/export operations, knowledge of US and international trade laws, and strong communication skills.

Qualifications

• 2+ years of experience in import and/or export operations.
• Knowledge of U.S. and international import/export laws and regulations.
• Strong customer service skills with ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Ability to exercise sound judgment and make independent decisions.
• Strong attention to detail and follow-through.
• Proficiency in Microsoft Office (Word, Excel) and Adobe.
• Experience with Salesforce and/or Dynamics 365 is a plus.

Responsibilities

• Provide exceptional customer service to customers, distributors, and internal teams.
• Receive and process unit and parts orders from customers, sales, distributors, and subsidiaries.
• Accurately enter and validate orders within the company system.
• Coordinate domestic and international shipments via ground and air freight.
• Obtain shipment specifications and communicate requirements to freight carriers and forwarders.
• Manage import and export bookings, including routing and scheduling.
• Initiate and coordinate pickups and deliveries with authorized agents and freight forwarders.
• Prepare and process shipping documentation and regulatory papers.
• Ensure compliance with letters of credit and other PO requirements.
• Identify and resolve shipment issues or discrepancies promptly.
• Communicate updates to Sales and stakeholders.
• Maintain compliance with policies, regulations and customer requirements.
• Perform additional administrative duties as assigned.

Skills

Import/Export operations

Customer service

Verbal & written communication

Decision making

Attention to detail

Multitasking

MS Office & Acrobat

Salesforce or Dynamics 365 (plus)

Tools

Microsoft Word

Microsoft Excel

Adobe

Salesforce

Dynamics 365

Job description

Import/Export Specialist (Manufacturing)

• Provide exceptional customer service to customers, distributors, and internal teams
• Receive and process unit and parts orders from customers, sales, distributors, and subsidiaries
• Accurately enter and validate orders within the company system
• Coordinate domestic and international shipments via ground and air freight
• Obtain shipment specifications and communicate requirements to freight carriers and forwarders
• Manage import and export bookings, including routing and scheduling
• Initiate and coordinate pickups and deliveries with authorized agents and freight forwarders
• Prepare and process shipping documentation, including commercial and customs/regulatory documents in accordance with country-specific impot/export regulations
• Ensure compliance with letters of credit and other purchase order requirements
• Identify and resolve shipment issues or discrepancies in a timely manner
• Communicate effectively with customers, foreign agents, and internal teams through high-volume email and phone interactions
• Provide delivery updates to the Sales team and other stakeholders
• Maintain compliance with internal policies, government regulations, and customer requirements
• Perform additional administrative duties as assigned

Qualifications

• Minimum of 2+ years of experience in import and/or export operations
• Knowledge of U.S. an international import/export laws and regulations
• Strong customer service skills with the ability to manage multiple priorities effectively
• Excellent verbal and written communication skills
• Ability to exercise sound judgment and make independent decisions
• Strong attention to detail and follow-through
• Proficiency in Microsoft Office (Word, Excel) and Adobe
• Experience with Salesforce and/or Dynamics 365 is a plus

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)