Import Export Manager

Confidential; United States; Remote; USD 108,000 - 132,000; Full time

Job summary

Confidential, a national distributor of general CPG products, seeks an Import Export Process Manager to oversee B2B orders from receipt to delivery. You will coordinate with customers, warehouse, 3PLs, freight forwarders, and internal teams to ensure accurate processing, on-time fulfillment, and compliant shipments both domestically and for direct-imports.

The role emphasizes proactive issue resolution, status updates, and collaboration across retailer portals and EDI systems to support monthly

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 3+ years in B2B order processing or supply chain coordination.
• Experience with import/export, international shipping docs.
• Familiarity with retailer vendor portals and EDI.
• Proven ability to meet vendor compliance and reduce chargebacks.

Responsibilities

• Manage B2B orders end to end from receipt to shipment and delivery.
• Process orders with checks on pricing, quantities, inventory, and requirements.
• Coordinate direct-import/export orders with factories, freight forwarders, and customs.
• Maintain documentation such as invoices, packing lists, bills of lading.
• Keep customers and teams updated on order status and delays.
• Collaborate with Sales, Purchasing, Finance, and Warehouse to resolve issues.
• Ensure shipments meet retailer routing guides and ship windows.
• Assist with月 end order closure to maximize shipments and targets.

Skills

B2B order processing

Customer service operations

Supply chain coordination

EDI (SPS Commerce)

Vendor portals familiarity

Excel proficiency

Communication skills

Education

Bachelor's degree or equivalent

Tools

ERP / order management system

SPS Commerce EDI

Job description

The Import Export Process Manager manages B2B customer orders for a national distributor of general CPG products, from order receipt through to delivery. The role ensures orders are processed accurately, fulfilled effectively, and shipped in line with customer requirements, covering both domestic orders shipped from our distribution centers and direct-import orders shipped from overseas factories and suppliers to national retail customers. Working closely with customers, our warehouse and 3PL partners, freight forwarders, and internal teams, the Import Export Process Manager provides excellent customer service, proactively manages order issues, and helps ensure sales are converted into shipped orders within the required timeframe.

PAY RANGE:

Up to 120K Annually + Bonus

LOCATION:

Fully Remote (Within the United States)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Order Management

• Manage B2B customer orders end to end, from order receipt through to shipment and delivery.
• Process customer orders accurately, completing all required checks including product codes, pricing, quantities, inventory availability, and customer-specific requirements.
• Review orders proactively to maximize fulfillment and minimize shorts, cancellations, and delays.
• Ensure orders are released and shipped in line with agreed customer delivery dates, ship windows, and routing requirements.
• Monitor open orders and take proactive action to ensure orders ship within the required timeframe.
• Provide customers with timely updates on order status, availability, shipment, and delivery.

Import / Export & Direct-Import Orders

• Process and manage direct-import (DI) and export orders for national retail customers, from PO receipt through factory production, shipment, and delivery.
• Coordinate with overseas factories, suppliers, freight forwarders, and customs brokers to book shipments, track containers, and confirm ship dates and ETAs.
• Prepare, review, and maintain import/export documentation, including commercial invoices, packing lists, bills of lading, and certificates of origin, ensuring accuracy and compliance with U.S. Customs and retailer requirements.
• Ensure import shipments meet each retailer's requirements for ship windows, labeling, packaging, and documentation to prevent chargebacks, fines, and rejected shipments.
• Keep customers and internal teams informed of import order status, potential delays, and resolution plans.
• Work across retailer vendor portals and systems (such as Walmart Retail Link, Target Partners Online, etc.) and EDI to support order processing, ASNs, routing, appointment scheduling, and delivery bookings.
• Ensure retailer-specific routing guides and vendor compliance standards are followed to minimize delivery failures, compliance issues, chargebacks, and deductions.
• Respond to customer queries relating to orders, stock availability, deliveries, and order status.
• Maintain accurate customer and order information within internal systems and customer portals.

Warehouse, 3PL & Delivery Coordination

• Work closely with our warehouse teams and 3PL partners to coordinate order release, picking, shipping, and delivery.
• Collate and provide the required shipping, collection, and registration documentation.
• Coordinate customer pickups and ensure customers and carriers receive the information required to collect orders.
• Work proactively with warehouse and 3PL partners to resolve shipping delays, inventory discrepancies, and damages.

Issue & Exception Management

• Investigate and resolve order-related issues, including inventory and quantity discrepancies, order shortages, shipping or delivery delays, incorrect items, damaged goods, and customer claims.
• Track outstanding issues through to resolution and keep customers and internal stakeholders informed.
• Identify recurring issues and highlight opportunities to improve the customer order process.

Returns & Specialist Orders

• Process customer returns accurately and ensure the relevant teams and systems are updated.
• Process kits, coordinating with relevant departments to ensure completion.
• Process stock transfer orders between warehouses where required.
• Process direct-ship production orders shipping directly from factories or suppliers to retail customers.

Commercial & Cross-Functional Support

• Collaborate with Sales, Purchasing, Supply Chain, Finance, Warehouse/3PL, and Customer Service to resolve order issues and support customer requirements.
• Proactively manage open orders approaching month end to maximize shipments and support monthly sales targets.
• Highlight risks that could prevent orders from shipping or being delivered within the required timeframe.
• Support continuous improvement initiatives to improve order accuracy, fulfillment, customer service, and operational efficiency.

REQUIRED EXPERIENCE:

• Bachelor's degree preferred, or equivalent combination of education and experience.
• 3+ years of experience in B2B order processing, order management, customer service operations, or supply chain coordination, ideally with a distributor or consumer products company.
• Hands-on experience with import/export functions, including direct-import orders, international shipping documentation, and freight/customs coordination, supporting national retail customers.
• Proven track record of meeting big-box retailer vendor compliance requirements (routing guides, ship windows, labeling, ASN accuracy) and keeping chargebacks and deductions to a minimum.
• Working knowledge of retailer vendor portals and EDI (e.g., SPS Commerce) and an ERP or order management system.
• Experience coordinating with warehouses, 3PLs, carriers, and freight forwarders.
• Strong attention to detail, with the ability to manage high order volumes and competing deadlines, especially at month end.
• Proactive problem-solver with clear, professional written and verbal communication skills.
• Proficiency in Microsoft Office, especially Excel (VLOOKUPs, pivot tables) and Outlook.