Senior Operations Manager, Retail & Wholesale

Swooped; United States; Sur place; USD 110 000 - 160 000; Plein temps

Résumé du poste

Swooped is seeking a Senior Operations Manager, Retail & Wholesale in the United States. You will lead day-to-day operational execution across retail and wholesale distributor accounts, coordinating with Inventory, Logistics, Systems, Purchasing and Sales to ensure accurate fulfillment and data integrity.

You will monitor performance metrics like fill rates and on-time shipments, manage EDI health, maintain product data in PIM/vendor portals, and drive improvements across warehouse execution and

Qualifications

• 4 to 7 years of experience in retail or wholesale operations, customer supply chain, or channel operations at a CPG or D2C brand.
• Direct operational experience with EDI, ERP systems, and retailer PIM or vendor portals.
• Experience managing operational performance metrics for retail accounts, including fill rates, chargebacks, and sell-through visibility.

Responsabilités

• Own day-to-day operational execution, processes, and systems across retail and wholesale distributor accounts.
• Drive account-level sell-through and shelf placement performance by monitoring velocity and identifying risks.
• Coordinate cross-functionally on retail requirements, including EDI, PIM and vendor portal data, case pack compliance, and PO execution.
• Manage EDI health across all accounts with testing, exception handling, and data accuracy with Systems team.
• Maintain retailer PIM and vendor portal data, ensuring SKU dimensions, weights, copy, and imagery are current.
• Monitor fill rates, on-time shipments, and chargeback exposure, resolving discrepancies with Quality and Compliance.
• Oversee warehouse execution for retail and wholesale orders, coordinating with DC and 3PL teams for accurate pick/pack/labels.

Connaissances

EDI & ERP familiarity

Cross-functional collaboration

Data analysis

Outils

EDI systems

ERP systems

PIM / vendor portals

Description du poste

The organization is seeking a full-time Senior Operations Manager, Retail & Wholesale in the United States. Reporting to the Senior Director of Operations and Logistics, this role leads operational execution across retail and wholesale distribution channels outside the core direct-to-consumer business. Working alongside Inventory, Logistics, Systems, Purchasing, Packaging, Demand Planning, Quality, Compliance, and Sales, this role manages the systems, data, and warehouse execution required to maintain high account performance without managing commercial buyer relationships.

Key Responsibilities

• Own day-to-day operational execution, processes, and systems across retail and wholesale distributor accounts.
• Drive account-level sell-through and shelf placement performance by monitoring velocity, identifying operational risks early, and recommending corrective actions.
• Coordinate cross-functionally across Inventory, Logistics, and Systems on retail requirements, including EDI, PIM and vendor portal data, case pack compliance, and purchase order execution.
• Manage EDI health across all retail and wholesale accounts, including system testing, exception handling, and data accuracy in partnership with the Systems team.
• Maintain retailer PIM and vendor portal data, ensuring SKU dimensions, weights, product copy, and imagery remain current as new items and packaging launch.
• Monitor fill rates, on-time shipments, and chargeback exposure, collaborating with Quality and Compliance to resolve discrepancies proactively.
• Oversee warehouse execution for retail and wholesale orders, coordinating with distribution center and 3PL teams to ensure pick, pack, and labeling accuracy according to account-specific routing guides.

Required Qualifications

• 4 to 7 years of experience in retail or wholesale operations, customer supply chain, or channel operations at a consumer packaged goods (CPG) or direct-to-consumer (D2C) brand.
• Direct operational experience working with EDI, ERP systems, and retailer PIM or vendor portals.
• Demonstrated experience managing operational performance metrics for retail accounts, including fill rates, chargebacks, and sell-through visibility.
• Strong cross-functional collaboration skills, with experience partnering regularly with inventory, logistics, systems, compliance, purchasing, and sales teams.

Preferred Qualifications

• Experience establishing and refining operational workflows within a rapidly scaling organization.
• Advanced proficiency in spreadsheets and data analysis for monitoring sell-through and shelf performance.
• Direct experience supporting brand expansion into new retail or wholesale accounts.
• Knowledge of case pack specifications and compliance standards for national retail accounts.