Import/Export Documentation Clerk

Turkon America Inc; New York (NY); Sur place; USD 42 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health insurance coverage

Paid time off

Résumé du poste

Turkon America Inc. in Secaucus, NJ is seeking a detail-oriented Import/Export Documentation Clerk to join the Customer Service team.

This role ensures accurate and timely processing of freight bookings and related documentation while delivering strong customer service. Key duties include processing bookings, data entry, updating SAP/Terminal systems, preparing weekly schedules, and effective communication with customers and internal departments.

Qualifications

• Minimum 1 year of experience in logistics, warehouse operations, or transportation.
• Minimum 2 years of experience in customer service, preferably in logistics or supply chain.
• High School diploma or equivalent; Bachelor's degree preferred.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and good communication skills.

Responsabilités

• Process booking requests accurately and completely.
• Input data into systems and correct any missing information.
• Ensure SAP / Terminal systems are updated and accurate.
• Prepare weekly schedules and distribute to customers.
• Communicate daily with customers, management, and other departments.
• Cross-train in other areas of the team.
• Maintain data quality to support other departments.

Connaissances

Microsoft Office

Communication skills

Organized

Independence

Formation

High School diploma

Bachelor's degree preferred

Outils

SAP

Description du poste

We are currently looking for a detail-oriented and proactive Import/Export Documentation Clerk to join our Customer Service Department in Turkon America INC. This role is responsible for ensuring the accurate and timely processing of freight bookings and related documentation, while maintaining a high level of customer service.

Key Responsibilities

• Ensure all booking requests have been received and process correctly.
• Check that data is correct in the system and input any missing data.
• Ensure that the SAP / Terminal systems are updated and accurate.
• Ensure that all communications are processed in a timely manner.
• Maintaining accurate data so that related department can be issue BL's.
• Prepare weekly schedules and distribute to the customers for smooth day to day operations.
• Communicate daily with customer, upper management, and other departments, including managers and/or supervisors when issues arise.
• Monitor and report any level of service failures to the Management.
• Handle all requests from customer in a timely manner.
• Assist other Customer Service Associate staff as needed and when time permits.
• Cross train in other areas of the team
• Performs job related duties as specified by management.

Qualifications

• Minimum 1 years of experience in logistics, warehouse operations, or transportation industry.
• Minimum 2 years of experience in customer service, preferably in a logistics or supply chain environment.
• High School diploma or equivalent required; Bachelor's degree preferred.
• Proficiency in Microsoft Office applications, particularly Outlook, Word, and Excel.
• Strong written and verbal communication skills.
• Highly organized, self-motivated, and capable of working independently.
• SAP system experience is a plus.

Benefits

• Health insurance coverage
• Paid time off

Additional Information

• Work Location: In person, Secaucus, NJ 07094
• Commute/Relocation: Must be able to reliably commute or relocate prior to start date.

Department

Customer Service

Location

Secaucus, NJ 07096 (On-site)

Employment Type

Full-Time - Monday-Friday, 8:30 AM - 5:00 PM

Compensation

$42,000 - $48,000 per year (Based on experience)