Customer Service Coordinator-Imp/Exp/Tracking

Pasona Inc.; Torrance (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Pasona Inc. is seeking an Import/Export Customer Service Coordinator to support international freight forwarding operations and serve as the primary customer contact for shipments.

The role involves coordinating import/export shipments, trucking arrangements, and handling documentation from start to finish. Ideal candidates will have 1–2 years in freight/logistics, strong communication, and familiarity with shipping paperwork.

Qualifications

• Minimum 1–2 years of experience in freight forwarding, import/export, logistics coordination, trucking, or related customer service.
• Experience coordinating shipments and handling shipping documentation.
• Strong customer service and communication skills.
• Ability to manage multiple shipments and priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to identify and resolve shipment or customer service issues independently.
• Familiarity with customs procedures, ISF, drayage, or trucking operations is a plus.
• Experience with logistics systems such as CargoWise is highly preferred.
• High school diploma or equivalent required.

Responsibilities

• Serve as a primary point of contact for customers regarding import/export and trucking shipments.
• Coordinate international import and export shipments from beginning to completion.
• Arrange domestic transportation and drayage with trucking carriers.
• Track shipment status and provide timely updates to customers.
• Communicate with customers, carriers, customs brokers, warehouses, and internal departments.
• Respond to shipment delays, documentation issues, customs inquiries, and other service-related matters.
• Prepare quotations for freight forwarding and trucking services.
• Prepare and review shipping documents, including Bills of Lading, commercial invoices, ISF documentation, and other import/export paperwork.
• Work closely with warehouse, customs compliance, and other operational teams to ensure smooth shipment handling.
• Support improvements to customer service and logistics processes as needed.

Skills

Customer service

Communication

Multitasking

Attention to detail

Organizational skills

Problem solving

Education

High school diploma or equivalent

Tools

CargoWise

Job description

Import/Export Customer Service Coordinator – Logistics

Employment Type: Full-Time, Non-Exempt

Salary: $25-$30/hour

Work Hours: 8:00 AM–5:00 PM or 7:30 AM–4:30 PM

Start Date: Immediately

Company Overview

A well-established global logistics company is seeking an Import/Export Customer Service Coordinator to support its international freight forwarding and transportation operations.

This position will serve as an important point of contact for customers while coordinating import/export shipments, trucking arrangements, documentation, and communication with carriers and internal teams. It is a great opportunity for someone with experience in freight forwarding, logistics, or import/export operations who enjoys working directly with customers and managing shipments from start to finish.

Key Responsibilities

• Serve as a primary point of contact for customers regarding import/export and trucking shipments


• Coordinate international import and export shipments from beginning to completion


• Arrange domestic transportation and drayage with trucking carriers


• Track shipment status and provide timely updates to customers


• Communicate with customers, carriers, customs brokers, warehouses, and internal departments


• Respond to shipment delays, documentation issues, customs inquiries, and other service-related matters


• Prepare quotations for freight forwarding and trucking services


• Prepare and review shipping documents, including Bills of Lading, commercial invoices, ISF documentation, and other import/export paperwork


• Work closely with warehouse, customs compliance, and other operational teams to ensure smooth shipment handling


• Support improvements to customer service and logistics processes as needed

Qualifications

• Minimum 1–2 years of experience in freight forwarding, import/export, logistics coordination, trucking, or related customer service


• Experience coordinating shipments and handling shipping documentation


• Strong customer service and communication skills


• Ability to manage multiple shipments and priorities in a fast-paced environment


• Strong attention to detail and organizational skills


• Ability to identify and resolve shipment or customer service issues independently


• Familiarity with customs procedures, ISF, drayage, or trucking operations is a plus


• Experience with logistics systems such as CargoWise is highly preferred


• High school diploma or equivalent required