Import/Export Coordinator - CG Railway, LLC

Florida East Coast Railway; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

CGR Rail-Ferry | CG Railway LLC in Jacksonville, FL is seeking an Import/Export Coordinator to oversee day-to-day import and export activities, ensuring compliant movements and customer satisfaction.

The role requires bilingual Spanish/English communication, five years of import/export documentation experience, and proficiency with MS Office; weekend/holiday coverage may be required to support shipments.

Qualifications

• Bilingual ability (Spanish/English) required.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• 5+ years of import/export documentation experience.
• Experience coordinating with freight forwarders and customs brokers.

Responsibilities

• Oversee import and export processes for CGR shipments.
• Manifest shipments in the ACE interface.
• Maintain communications with customers and customs brokers.
• Ensure compliance with U.S. and international trade regulations.
• Keep accurate records of all import/export transactions.
• Monitor shipments and resolve delays or clearance issues.
• Field customer inquiries via email and phone with urgency.
• Prepare documentation related to dangerous goods.
• Assist with audits or reviews relating to shipping compliance.
• Coordinate cross-department invoicing and related tasks.
• Perform other duties as assigned by the manager.

Skills

Bilingual – Spanish / English

Microsoft Office (Outlook, Word, Excel

Import/Export documentation experience

Freight forwarders / customs brokers

Education

High school diploma or GED

Tools

ACE interface

Job description

Overview

The Import/Export Coordinator supports the Customer Service and Logistics Department by overseeing day-to-day import and export activities of CGR (CG Railway LLC) to ensure compliant movements and customer satisfaction.

CGR Rail-Ferry | CG Railway LLC

Responsibilities

RESPONSIBILITIES:

• Oversee the import and export processes of CGR shipments.
• Manifest shipments in the ACE interface.
• Maintain email notices and communications with customers and customs brokers pertaining to shipments.
• Ensure compliance with U.S. and international trade regulations, including customs regulations.
• Maintain accurate and complete records of all import/export transactions in accordance with record retention requirements.
• Monitor and track domestic and international shipments; proactively identify an d resolve shipping delays or customs clearance issues.
• Field incoming customer requests via email and phone with a sense of urgency and attention to detail.
• Prepare documentation related to dangerous goods.
• Assist with audits, inquiries, or reviews related to shipping and trade compliance.
• Coordinate cross-department efforts for proper invoicing.
• Performs other duties as assigned by the manager to support business and operational needs.

Qualifications

REQUIRED EDUCATION / EXPERIENCE / SKILLS

• High school diploma or GED
• Bilingual – Spanish / English
• Five years of relevant experience working in import/export documentation.
• Experience coordinating with freight forwarders and customs brokers.
• Demonstrated proficiency in Microsoft Office (Outlook, Word, and Excel).
• Flexibility to work weekends and holidays.
• Must be motivated, detail-oriented and able to work proactively and effectively with minimal supervision.