Import/Export Customer Service Coordinator

Triup, Inc.; Torrance (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Triup, Inc. in Torrance, CA is seeking an Import/Export Customer Service Coordinator to manage day-to-day import/export shipments and domestic trucking operations while delivering responsive customer service and ensuring accurate logistics operations.

You will serve as the main contact for customers, carriers, and customs brokers, coordinate shipments, track progress, prepare shipping documents, and respond quickly to service issues.

Qualifications

• 1–3 years of experience in customer service or logistics coordination.
• Experience handling daily shipment coordination and shipping documentation.
• Ability to resolve service exceptions independently.

Responsibilities

• Serve as a primary point of contact for customers regarding import/export and trucking operations.
• Coordinate import/export shipments and domestic/drayage trucking.
• Communicate with customers, carriers, customs brokers, warehouse teams, and internal departments.
• Track shipments and resolve service exceptions and documentation issues.
• Prepare and review shipping and customs documentation, including ISF, Bills of Lading, commercial invoices, and related documents.
• Prepare quotations for import/export freight forwarding and trucking services.

Skills

Customer service

Logistics coordination

Operations

Freight forwarding

Import/Export

ISF knowledge

Communication skills

Tools

CargoWise

Job description

Summary

A logistics company in Torrance, CA is seeking an Import/Export Customer Service Coordinator. This position is responsible for coordinating day-to-day import/export shipments and domestic trucking operations while providing responsive customer service and ensuring accurate and timely logistics operations.

Key Responsibilities

• Serve as a primary point of contact for customers regarding import/export and trucking operations
• Coordinate import/export shipments and domestic/drayage trucking
• Communicate with customers, carriers, customs brokers, warehouse teams, and internal departments
• Track shipments and resolve service exceptions and documentation issues
• Prepare and review shipping and customs documentation, including ISF, Bills of Lading, commercial invoices, and related documents
• Prepare quotations for import/export freight forwarding and trucking services

Required Experience

• 1–3 years of experience in customer service, logistics coordination, or operations within the freight forwarding, import/export, or trucking industry
• Experience handling daily shipment coordination and shipping documentation
• Ability to resolve service exceptions independently

Preferred Experience

• Familiarity with customs compliance, including ISF and entry summaries
• Experience with domestic drayage/trucking operations
• Experience with CargoWise or a similar logistics operations system