Import / Customs Supervisor

enable recruitment | B Corp™; New York (NY); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Full benefits

401(k) with company match

Job summary

enable recruitment | B Corp™ is hiring a player-coach to supervise a team of customs entry writers, ensuring accuracy in CargoWise and end-to-end desk operations. You will review entries, resolve complex classifications, and uphold audit-ready documentation.

Based in Franklin Square, NY with remote days built in, the role emphasizes training, client communication, and process improvements to keep throughput steady and compliant.

Qualifications

• Experience supervising or leading a team of customs entry writers.
• Strong knowledge of tariff classification and import compliance.
• Comfortable with daily use of CargoWise and related workflows.

Responsibilities

• Oversee a team of customs entry writers and review entries for accuracy before submission.
• Escalate complex classifications and PGA requirements when the team cannot resolve them.
• Set and enforce HS code accuracy, duty/tax treatment, and audit-ready documentation.
• Balance workload, monitor throughput, and flag bottlenecks to prevent backlogs.
• Train new entry writers and keep the team updated on regulatory changes.

Skills

Team leadership

CargoWise proficiency

Tariff classification

Import compliance

Client communication

Tools

CargoWise

Job description

We're partnering with an established freight forwarding and customs brokerage team built around clean, audit-ready work and a no-politics, performance-first culture. They move volume — but they're not willing to trade accuracy for speed, and they need someone who can hold that line for a whole team, not just themselves.

The opportunity

This is a player-coach role. You'll oversee a team of entry writers — reviewing their work, resolving what they can't, and making sure the desk runs clean end to end. You're still hands-on with entries when it counts, but your real value is making sure nothing slips through.

What you'll own

• Team oversight — supervise and support a team of customs entry writers, reviewing entries in CargoWise for accuracy before they go out the door.
• Escalation point — step in on complex classifications, PGA requirements, and holds that your team can't clear on their own.
• Quality & compliance — set and enforce the standard for HS code accuracy, duty/tax treatment, and audit-ready documentation across the team.
• Workflow management — balance volume across the team, keep entries moving on time, and flag bottlenecks before they become backlogs.
• Training & development — bring new entry writers up to speed and keep the team sharp on changing regulations and PGA requirements.
• Client relationships — act as the senior point of contact for clients on import requirements, escalations, and process questions.
• Process improvement — spot recurring issues and fix the process, not just the entry.

Who you are

• An experienced customs professional with prior supervisory or lead experience — this isn't a first-time-manager seat.
• Genuinely comfortable in CargoWise daily, not just familiar with it.
• Strong on tariff classification, customs procedure, and import compliance, with the judgment to make the calls your team can't.
• Detail-obsessed, but able to step back and manage a team's output, not just your own.
• Comfortable holding people accountable without creating friction — performance-first, not politics-first.
• A confident communicator who can hold their own with clients and customs authorities alike.
• Solid working knowledge of Incoterms and standard shipping documentation.

What you'll have behind you

• Hybrid flexibility — based in Franklin Square, NY, with remote days built in.
• Full benefits: 401(k) with match, health/dental/vision, life insurance, EAP.
• Flexible schedule and paid time off.
• A team culture built on contribution and attitude, not office politics.

Compensation

• $80,000–$95,000 base
• Full benefits
• 401(k) with company match