Import Customs Brokerage & Transportation Specialist

WEST Forwarding Services; Bensenville (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

WEST Forwarding Services in Bensenville, IL, seeks a detail-oriented Customs Brokerage & Transportation Representative to manage import operations, prepare U.S. customs clearances, and deliver exceptional customer service.

You will coordinate air and ocean shipments, ensure compliant documentation, and maintain accurate shipment records, billing, and relationships with carriers and clients.

Qualifications

• Proficiency in import processes and customs clearance.
• Knowledge of international trade regulations and best practices.
• Strong customer service and communication skills.
• Excellent organizational and time‑management abilities.
• Ability to work in a fast‑paced environment with strong problem‑solving skills.

Responsibilities

• Prepare and process customs entries for air, ocean, and cross‑border shipments.
• Ensure regulatory requirements and documentation are accurate and complete.
• Maintain and update HTS databases for clients.
• Distribute shipment documents to carriers, forwarders and clients promptly.
• Review client billing based on pricing and deadlines.
• Stay informed on tariff actions affecting assigned clients.
• Build and maintain relationships with airlines, forwarders, brokers, and logistcs partners.
• Provide timely tracking and clearance updates to clients.
• Deliver courteous, professional customer service.

Skills

Import processes

Trade regulations

Customer service

Organization

Time‑management

Problem solving

Licensed Customs Broker

Tools

Descartes

Job description

WEST Forwarding Services in Bensenville, IL, seeks a detail-oriented Customs Brokerage & Transportation Representative to manage import operations, prepare U.S. customs clearances, and deliver exceptional customer service.

You will coordinate air and ocean shipments, ensure compliant documentation, and maintain accurate shipment records, billing, and relationships with carriers and clients.