Logistics Coordinator

MODE Global, LLC; Dallas (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Opportunities for advancement

Collaborative, energetic team culture

Full benefits including health, dental

401(k)

Job summary

MODE Global is seeking an Account Manager to optimize freight moves and margins across North America. You will dispatch carriers, track shipments, generate client reports, and manage invoicing, ensuring timely, accurate order entry across multiple channels.

Ideal candidates bring 3–5 years of brokerage or transportation experience, superb communication skills, and a proven ability to multitask and meet deadlines in a fast-paced environment.

Qualifications

• 3-5 years previous brokerage-related or transportation-related experience preferred.
• Strong customer service and communication skills; thrives in a fast-paced environment.
• Proven experience managing/prioritizing own work assignments, and meeting deadlines.
• Requires confidence and independent decision-making to problem-solve with competing priorities.

Responsibilities

• Develop and maintain solid professional relationships with vendors, negotiate for cost-effective services, and support them with operational processes.
• Research and quote transportation costs.
• Collaborate with Business Development to onboard new clients and lanes with notifications, reporting, accessorial agreements and invoicing.
• Ensure carrier performance and event compliance according to Mode standards.
• Identify and prioritize problems and make suggestions to correct the situation.
• Develop and execute timely resolutions to transit delays and notify clients of issues.
• Ensure complete, accurate, and timely client order acceptance/entry via EDI, web tender, email, fax, or phone.
• Work with team to determine cost-effective recovery plans for missed pick-ups/deliveries.
• Identify accessorial charge patterns and communicate charges within 24 hrs.

Skills

Brokerage/Transportation experience

Customer service

Communication skills

Multitasking

Detail-oriented

Problem-solving

Time management

Prioritization

Decision making

Escalation

Job description

Posted Tuesday, June 23, 2026 at 5:00 AM

About MODE Global
MODE Global is a $4B+ multimodal transportation leader, delivering comprehensive supply chain solutions across North America. With a vast agent-based network and a suite of offerings—spanning LTL, truckload, parcel, intermodal, air, and ocean—MODE drives operational excellence through technology, innovation, and integrity. We simplify logistics, empower partnerships, and deliver performance.

About the Role

Manage accounts by ensuring that our clients receive the best product at the most reasonable cost, while maximizing margin and network efficiency. Responsible for all day‑to‑day activities in the transportation cycle: dispatching carriers to align with our customers’ needs, tracking shipments, customer reporting and invoicing.

What You'll Do

• Develop and maintain solid professional relationships with vendors, negotiate for cost‑effective services, and support them with operational processes.
• Research and quote transportation costs.
• Collaborate with Business Development to confirm accurate and complete onboarding of new clients and lanes through required notifications, reporting, accessorial agreements and invoicing.
• Ensure carrier performance and event compliance according to Mode standards.
• Identify and prioritize problems and make suggestions to correct the situation.
• Develop and execute timely resolutions to transit delays; notify clients of any issues with their shipments and educate them on industry and/or regulatory changes.
• Ensure complete, accurate and timely client order acceptance/entry into the MODE Transportation system via EDI, web tender, email, fax, phone, or other applicable form of communication.
• Work collaboratively with team members to determine the most cost‑effective recovery plan for missed pick‑ups and deliveries.
• Identify accessorial charge patterns; consult with clients to develop processes to reduce charges.
• Determine which accessorial charges can be billed and effectively communicate charges to clients/vendors within 24 hrs. of occurrence.
• Assist Sales and Accounting departments on invoicing discrepancies.

What We're Looking For

• 3-5 years previous brokerage‑related or transportation‑related experience preferred.
• Quick learner, multi‑tasker, organized, detail‑oriented, problem‑solver.
• Strong customer service and communication skills; thrives in a fast‑paced environment.
• Proven experience managing/prioritizing own work assignments, and meeting deadlines.
• Requires confidence and independent decision‑making skills to problem‑solve, juggle competing priorities, and provide accurate and responsive customer service.
• Ability to quickly assess client situations and elevate to management when needed.

Benefits of Working with Us

• Opportunities for advancement within a growing national organization
• Collaborative, energetic team culture
• Full suite of benefits including health, dental, vision, and 401(k)

MODE Global is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.