Import Logistics Coordinator - Fast-Paced Ops

MODE Global; Pennsylvania; On-site; USD 42,000 - 65,000; Full time

Job summary

MODE Global is seeking an Import Coordinator in Chalfont, PA, on-site, to manage import traffic activities and support the transportation cycle. You will dispatch carriers, track shipments, generate customer reports, resolve issues, and handle invoicing with a focus on margins and efficiency.

The role requires 2–3 years of customer service experience and a degree in International Business. Strong organization, communication, and problem-solving skills are essential in a fast-paced environment.

Qualifications

• 2-3 years’ experience providing stellar, responsive, front-line customer service is preferred.
• Associates or Bachelor’s degree from accredited college or university with a focus on International Business preferred.
• Highly organized; possessing the ability to learn and apply established procedures within a short ramp-up time.
• Strong customer service and communication skills; thrives in a fast-paced environment.

Responsibilities

• Support Import Department in all aspects of Import Traffic activity.
• Execute shipments, customer reporting, customer tracking and customer billing.
• Contact drivers for status updates and resolution of issues.
• Understand customs and freight releases and how/whom to contact for resolution.
• Update customer records via Descartes operating system, ensuring data integrity.
• Other duties and projects as assigned.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Attention to detail

Independent decision making

Teamwork

Learning agility

Education

Associates or Bachelor’s degree in International Business

Tools

Descartes system

Job description

MODE Global is seeking an Import Coordinator in Chalfont, PA, on-site, to manage import traffic activities and support the transportation cycle. You will dispatch carriers, track shipments, generate customer reports, resolve issues, and handle invoicing with a focus on margins and efficiency.

The role requires 2–3 years of customer service experience and a degree in International Business. Strong organization, communication, and problem-solving skills are essential in a fast-paced environment.