Import Compliance & Client Support Analyst

Livingston International; Town of Amherst (NY); On-site; USD 35,000 - 54,000; Full time

Job summary

Livingston International seeks a detail-oriented client service associate to support daily operations and client engagement. You will help with release and entry summaries, tariff database upkeep, and compliance checks, while maintaining service quality across North American operations.

The role emphasizes accuracy, timely communication, and collaboration with cross-functional teams to meet client expectations and regulatory requirements.

Qualifications

• 3 years of related experience
• High School/GED or equivalent required
• Associates degree or post-secondary education preferred

Responsibilities

• Serve as primary client contact for the client service teams.
• Facilitate release and entry summary completion and ensure accuracy.
• Maintain and audit the client tariff database and related files.
• Verify documentation for release conditions and rating compliance.
• Create and follow SOPs and Exceptions to Standard Procedures (ESPs).
• Identify opportunities to improve service delivery and productivity.

Skills

Communication skills

Client service

Attention to detail

Time management

Analytical skills

Education

High School/GED

Associates degree or higher

Job description

Livingston International seeks a detail-oriented client service associate to support daily operations and client engagement. You will help with release and entry summaries, tariff database upkeep, and compliance checks, while maintaining service quality across North American operations.

The role emphasizes accuracy, timely communication, and collaboration with cross-functional teams to meet client expectations and regulatory requirements.