Client Import Analyst

Livingston International; Town of Amherst (NY); On-site; USD 35,000 - 54,000; Full time

Job summary

Livingston International seeks a detail-oriented client service associate to support daily operations and client engagement. You will help with release and entry summaries, tariff database upkeep, and compliance checks, while maintaining service quality across North American operations.

The role emphasizes accuracy, timely communication, and collaboration with cross-functional teams to meet client expectations and regulatory requirements.

Qualifications

• 3 years of related experience
• High School/GED or equivalent required
• Associates degree or post-secondary education preferred

Responsibilities

• Serve as primary client contact for the client service teams.
• Facilitate release and entry summary completion and ensure accuracy.
• Maintain and audit the client tariff database and related files.
• Verify documentation for release conditions and rating compliance.
• Create and follow SOPs and Exceptions to Standard Procedures (ESPs).
• Identify opportunities to improve service delivery and productivity.

Skills

Communication skills

Client service

Attention to detail

Time management

Analytical skills

Education

High School/GED

Associates degree or higher

Job description

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Join Livingston and grow your career in the constantly changing world of international trade. Livingston is amarket leaderoffering customs brokerage, international trade consulting,complianceand freight forwardingservices aroundthe world. Livingston has over 3,000 employees at more than 90 key border crossings,sea ports,airports andother strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

JOB SUMMARY

This position acts as the primary support and day to day client contact for the client service teams. You will facilitate release and entry summary completion; accountable for a range of client and customs process management and compliance activities including release support, tariff database management, classifications, client instructions/requirements maintenance and auditing service delivery activities to ensure client service delivery satisfaction. This position assists in ensuring that all entries are classified and billed accurately. Monday to Friday day shift.

KEY DUTIES & RESPONSIBILITIES

• Buildand maintainexcellent, direct working relationship with the client and/or carriers, provides day to day contact and support.
• Prioritizeand completework according to client's needs, demands, customs requirements and Livingston standards for release conditions and ensurecompliance.
• Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing.Updateinformation as necessary.
• Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).
• Create, maintainand adhereto client Standard Operating Procedures (SOPs) and Exceptions to Standard Procedures (ESPs).
• Identifyopportunities to improve service delivery, operational productivity and relationships within North American Brokerage operations.
• Providesupport, guidance and mentoring to Release Operations members to ensure accurate release and rating activities are completed to achieve service levels (non-Air/Sealocations only).
• Escalate items for additional resolutions or return entries to release team members and recommend corrective actions.
• Createcustoms entries in appropriate system through proper vendor and keyword selection and interpretation of Customs document for both high and low value shipments. Keyin shipment information for EDI release, rating and billing, ensuring that all mandatory fields are completed and accurate.
• Conduct periodic checks to ensure accurate application of tariff and valuation along with proper selection of client/importer information.
• Responsible to conduct documented internal audit.
• AssistMSD in compiling and reporting performance measurement statistics for the Client Service Team.
• Participate fully with other team members in the day-to-day operations of the team, including setting priorities, organizing and scheduling work, coordinating with others, problem-solving and decision-making, participating in meetings and handling special projects.
• Proactively coordinate and implement electronic data relationships to gain efficiencies and improve one-step processing.
• Keep abreast of new systems developments.
• Performother related duties as assigned by management.
• Adhereto established policies and procedures.

KNOWLEDGE & SKILLS

• Excellent oral and written communication and organizational skills.
• Client Service oriented -- interpersonal skills with internal/external clients and coworkers.
• Ability to handle large volumes and meet tight deadlines.
• Strong knowledge of company policies and procedures.
• Attention to detail; organization, completeness and accuracy.
• Good analytical skills with problem-solving ability.
• Ability to make decisions and recommendations within authorized limitations.

WORK EXPERIENCE – MINIMUM REQUIRED

3 years of related experience

EDUCATION

Required: High School/GED or equivalent

Preferred: Associates Degree or post-secondary education

COMPETENCIES

Business Acumen and Straight Talk

Agility

Customer First Focus

Accountability

Leading and Developing

Inclusion and Collaboration

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is25.22-38.94 USD. Actual compensation will be determined based on these factors and may vary accordingly.

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexualorientation, genderidentity, or national origin.

Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.

Job Type:Full Time

Location:NY Amherst - US083, HomeOffice Kentucky, HomeOffice Michigan, HomeOffice Missouri, HomeOffice New Jersey, HomeOffice New York, HomeOffice North Carolina, HomeOffice North Dakota, HomeOffice Oklahoma, HomeOffice Pennsylvania, HomeOffice South Carolina, HomeOffice Tennessee, HomeOffice Texas, HomeOffice Vermont, HomeOffice Virginia, HomeOffice Wisconsin